Datacenter News

QTS announces enhanced sales momentum and efficiency enabled by Service Delivery Platform (SDP) in 2018

Software-defined data centers leveraging API-driven control and automation contributing to increasing customer usage and sales of hybrid colocation services

QTS Realty Trust, a leading provider of hybrid colocation and mega scale data center solutions, today announced increasing customer usage and business benefits associated with QTS’ Service Delivery Platform (SDP) engineered to manage and optimize hybrid colocation deployments.

In late 2017, QTS introduced the industry’s first software-defined orchestration platform that empowers customers to interact with their data and QTS services by providing real-time visibility, access, and dynamic control of critical metrics across hybrid IT environments from a single platform.

QTS is committed to the digitization of its end-to-end systems and processes to enable new ways for its customers and employees to interact with QTS’ platform and accelerate the deployment of new products and solutions.

Customers using new SDP applications such as Power Analytics, Asset Manager, and Online Ordering of QTS services are benefiting from greater control over their IT environments and costs, increased security, ease of compliance, and reduced risk.

SDP is powered by a data lake encompassing terabytes of numerical info that increases exponentially as new integrations are added. Collectively, the ability to digitize, analyze and automate significant amounts of data enables customers to innovate, make better business decisions and maximize their outsourced IT investment both within QTS and across multiple integrated service providers.

2018 Business and Revenue Highlights:

  • During 2018, customer usage of SDP grew significantly with a 27% annual increase in the active user base. Over the course of 2018, SDP averaged nearly 16,000 active users across more than 1,100 QTS customers.
  • SDP currently supports more than 157 customer-facing APIs compared to 40 in 2017 (400% increase).
  • QTS made 872 enhancements and feature releases in 2018 compared to 246 in 2017.
  • SDP and related automated workflows created new sales opportunities for nearly every QTS hybrid colocation salesperson during 2018.
  • Customer usage of SDP applications like Power Analytics, that detect when a customer is approaching amperage thresholds and automatically notifies them, increased 440% and contributed to new power upgrades representing approximately $47,000/month of new monthly recurring revenue.
  • Approximately 10% of all cross connect orders during 2018 were fully automated through SDP across 14 data centers.
  • SDP automation has contributed to a 40% improvement in implementation from the time of order to the provisioning of new services.
  • SDP now has 438 workflows and feature integrations with more than 15 best-in-class partners that customers work with on a wide range of hybrid orchestration functionality and services. These include leaders such as, ServiceNow, Nutanix, PacketFabric, DivvyCloud, CloudCheckr, Wonderware, Andover, Kafka, Spark, and AWS Marketplace.
  • SDP is enhancing the customer experience and contributing to QTS’ industry-leading Net Promoter Score of 75 which is nearly double that of the closest data center provider.

M3 Accounting is a software and services company that delivers actionable insight into financial performance for enterprise hospitality businesses including more than 5,000 hotels.

“As an analytics company, we clearly recognize the value of real-time visibility and dynamic control of critical metrics across our multi-data center colocation solution,” said Joel Michaels, Director, DevOps.

“QTS’ API-driven orchestration and Service Delivery Platform provides M3 with a cloud-like experience enabling demonstrable savings – Power Analytics in particular –  that were not previously possible.”

Also read: QTS boosts its Service Delivery Platform with new features for colocation customers

“QTS’ Service Delivery Platform supports our mission to empower people and technology and has enabled our vision of delivering a truly software-defined data center platform to become a reality,” said Chad Williams, Chief Executive Officer of QTS.

“We believe SDP represents the future of IT infrastructure service delivery and we are committed to empowering our customers to make informed decisions based on data to maximize their investment within QTS data centers.”

In the coming months, QTS expects to announce a new software-defined connectivity solution, leveraging SDP to enable one-to-many automated options for network and cloud connectivity.

Datacenter Newss

QTS boosts its Service Delivery Platform with new features for colocation customers

The leading datacenter solutions provider QTS Realty Trust has announced a number of new features for QTS Service Delivery Platform (SDP). The new features will provide customers improved transparency, visibility, access and control for IT environments.

The QTS SDP platform helps customers to aggregate, analyze, and automate data across IT environments. It was launched last year to enable interaction between customers and data center deployments. With the mobile-first experience that supports iOS and Android apps, the SDP enables a rich user experience.

In a recent interview with Daily Host News, Chris Ortbals (EVP of Product Management and Marketing, QTS) said that the SDP is an architectural approach that facilitates service delivery across QTS’ entire hybrid colocation and hyperscale solutions portfolio.

The new features in QTS Service Delivery Platform include Power Analytics, Asset Manager, and online ordering of both Cross Connects and Remote Hands and Eyes.

“QTS’ Service Delivery Platform allows customers to adapt to changes in real-time to increase IT infrastructure utilization, performance, security and quality of services,” said Chris Ortbals. “These latest enhancements deliver unprecedented visibility, access and dynamic control as part of their QTS software-defined data center experience.”

Power Analytics is a data analytics capability for colocation customers. It will provide real-time power metrics to enable transparency into power consumption. This will help customers to optimize operational efficiency and improve forecasting.

The customers who have their assets collocated at QTS, can now catalog, track and manage lifecycles of the equipment using the new Asset Manager. This capability will help customers to optimize the utilization of their assets residing in datacenter.

Another new capability coming to QTS SDP is the online ordering of physical cross connects. It will remove the traditional paperwork processing and manual steps which customers had to follow to order colocation services. QTS said that this new feature will allow customers to order from anywhere, at any time from any device.

Furthermore, to accelerate the ordering process, QTS had enabled online ordering or remote hands and eyes monthly subscriptions. This will allow customers to monitor the details of their subscriptions on an hour-basis.

Also read: QTS extends leases with two hyperscale anchor tenants in its Atlanta-Metro data center

Along with the new features, QTS announced that the SDP is now utilized by more than 15,000 QTS users.