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Managed services are at the heart of the IT solution provider business, generating $158 billion in sales: NexGen Conference & Expo 2018

The managed services market is projected to grow from USD 180.5 billion in 2018 to USD 282.0 billion in 2023, at a compound annual growth rate of 9.3% during the forecast period.*

Enterprises across the world heavily depend on their IT infrastructure to carry on their business operations. But, they sometimes face a tough time in managing it. Here, the managed service providers play the role of advisors and managers, who help them manage different IT assets and operations like deployment of services with complete ease.

As the demand for IT infrastructure increases, the demand for managed services will also increase. To explore the huge market potential of managed services, The Channel Company has come up with its flagship conference focused on cloud-based managed services professionals – NexGen Conference & Expo 2018, between December 9 to December 11 at Anaheim, CA.

The event focuses on the early adopters in managed services market who actively seek out new and innovative solutions to drive more revenue and profits. It’s a golden opportunity for the attendees to get to learn advanced strategies, meet trusted partners and explore innovative technologies that can help them transform to a next-gen service provider.

Why NexGen Conference & Expo is a must attend event for MSPs?

• To stay updated on new technology services and industry trends
• To be able to identify and network with strategic partners
• To get introduced to the new products
• To experience the perfect blend of existing and new technologies

This year, the event will run on the theme of “Building a NexGen Portfolio of Managed Services”. Under this theme, the following topics will be explored:

  • IaaS, PaaS and SaaS trends for MSPs
  • Managed services growth opportunity for service providers
  • Evolution of the MSP model
  • Exploring the future of security, WiFi and BU/DR
  • Understanding customer success
  • Next-gen leadership strategies
  • Recurring revenue success stories
  • New dimensions in managed services
  • Picking the right PSA tools
  • Instilling customer loyalty in the cloud era

Sessions to look forward to

One of the major attractions at NexGen 2018 are the ‘Executive Sessions’. The thirty-minute sessions are uniquely curated and led by industry’s best speakers and CEO/COOs of leading MSPs. Here’s a look around some of the sessions to look forward to at the NexGen Conference and Expo 2018:

1. AI, Blockchain and IoT session by Ian Khan – technology futurist and author

Ian Khan – a highly sought after emerging technologies expert, will host an interesting session at the event. The attendees will get to learn about the three most transformative technologies – AI, IoT and Blockchain. These technologies are set to change the future of everything from business to everyday life. Companies will need to foster partnerships to build value for their end customers.

2. Creating a solution provider value proposition – Carrie Simpson, CEO, Managed Sales Pros

Carrie Simpson – CEO of Managed Sales Pro, in her session, will discuss the importance of timing in managed services sales cycle. Carrie will emphasize the importance of value proposition in crafting a customer acquisition strategy for driving sales and generating revenue.

3. The state of cloud in the B2B market – Mike Diamond, Group Director, Industry Analysis – B2B Technology, NPD 

Cloud is maturing and becoming a part of every organization’s digital transformation strategy. But, still companies face a tough time migrating their infrastructure from on-premises to cloud and managing it. Managed service providers find their edge here. Mike Diamond, who is the group director for B2B technology for NPD, will discuss the power of managed services delivered by MSPs and channel partners.

4. Managing multiple clouds & not losing your mind – Sean Ferrel, Chairman & Founder, Managed Solution

Sean Ferrel, Chairman & Founder, Managed Solution, will talk about the challenges faced by MSPs and solution providers in managing multiple clouds. He believes that no one cloud fits all needs, and customers are mostly hesitant to put their IT assets in one cloud.

This poses a challenge for the MSPs to equip themselves with the requisite skills to manage IT assets across multiple public and private cloud environments.

5. Are your clients gaining maximum value from digital transformation – Clayton Ching, Global Head of Product Management – DRYiCE by HCL Technologies 

Clayton Ching, who is the global head of product management at DRYiCE by HCL Technologies, will talk about how MSPs can help their clients gain maximum value from digital transformation through their cloud-native service orchestration and management platform. The platform drives agility through quick deployment of services and is backed by HCL’s cognitive assistant to help maximize productivity, while reducing the costs.

NexGen is just a few days away, so register for the event today. DHN is the official media partner for the event and our readers get amazing discounts upon registration.

Follow this link and register now before it’s too late!

Source: *

Event News

Here’s what you had known if you had attended 13th Hosting & Cloud Transformation Summit by 451 Research

A premier forum for executives from cloud, hosting, internet infrastructure and datacenter industry – Hosting & Cloud Transformation Summit 2017 by 451 Research, took place at the Bellagio Resort & Casino in Las Vegas between September 18 – 20.

Just like every year, this year too, the event was a huge success, witnessing a gathering of around 500 cloud operators, managed service providers and hosters.

The agenda was carefully crafted by 451 Research’s analysts and experts, which revolved around digital technologies like cloud, IoT and analytics that have the potential to redefine how work is done. The focus was to help attendees understand the dynamic IT landscape, identify opportunities and challenges to help them come up with actionable outcomes to seize the maximum market size.

While the Day 1 of the event included analysts’ 1:1 session and networking exchanges, the Day 2 kick started with a powerful keynote led by Melanie Posey – Research Vice President and General Manager, Voice of the Enterprise, who brought into light the grand strategy for digital transformation and how partners will play an important role in it.

Eric Hanselman – Chief Analyst, 451 Research along with Miles Ward – Solutions Architect Head, Google Cloud, debated the dominance of hyperscalers in the cloud market, and how service providers by partnering with them can multiply their growth opportunities.

Rory Duncan, Research Director for Managed Service and Hosting, outlined the shifts in the relationship between channel partner and the service provider. Apparently, he believed that the traditional “sell with” partners’ scenario is evolving slowly. Now, the channel partners need to work with vendors to bring new kind of complex cloud services in order to meet the end-customers’ demands.

The leadership panel included Xavier Poisson Gouyou Beauchamps, VP, Indirect Digital Services, HPE, Dan Havens, SVP, World Wide Sales, Ormuco and Caroline Paine, Sales Director – Service Providers, OnApp.

Later, Kelly Morgan – Research Vice President, Services – 451 Research, talked about the strategies required to meet varied demands of buyers or enterprises looking to evolve their digital infrastructure. She emphasized on the role of M&A (Mergers and Acquisitions) in this regard. She was joined by Jon Vanden Heuvel, Managing Director, Bank Street and Andrew Bartrop, Global Investment Banking, Deutsche Bank Securities,Inc.

Source: 451 Research

Al Sadowski – Research Vice President, Voice of the Service Provider, analyzed the current and future market opportunities for service providers. The topics of discussion revolved around the impact post general availability of Microsoft Azure Stack, tier 2 and tier 3 providers, most desirable managed services and alike.

Those who failed to attend this premier event this year, can start registering today to reserve their seats for the next year.

Event News

A flashback into WHD.usa 2017 – the global event series for hosting and cloud industry

A part of the global series of event for the hosting, cloud and internet infrastructure industries – WHD.usa 2017 was successfully conducted this year too.

The atmosphere at the two-day event, held at Tropicana, Las Vegas, NV, USA was rife with excitement, with the dignitaries networking, exchanging knowledge, gaining insights and some fun, of course!

The list of attendees included hosting and cloud professionals from across North America. It also included senior executives, technologists and other decision makers from top hosting companies, hardware manufacturers, software vendors, and content creators.

The attendees were able to gain a lot of insights on the latest hosting trends, understood the importance of forming effective partnerships, and there were many new product announcements too.

The Day 1 keynote sessions were headed by industry’s leading speakers like Blake Irving (CEO-GoDaddy), Scott Schnell (SVP, Global marketing and channel management, Verisign), Dave Mitchell (VP, ISVs and CSPs, IBM), Jan-Jaap Jager (CRO, Acronis) and others.

The Day 2 saw discussions on topics like net neutrality to blockchain to the future of the cloud.

Ian Khan, Author and Technology Futurist, emphasized the importance of digital transformation and considered IoT, blockchain, self-Driving cars, AI, big Data and mobility, as the positive outcome of technology transformations. He also talked about the Industrial revolution 4.0 which is being identified by Cyber Physical systems and automation trends.

Lauren Allard, VC and head of Strategic development at OVH – European Cloud IaaS Leader, talked about the cloud trends and the rise in IaaS adoption. He also presented some facts and data to show the expected rise in the cloud market.

The event also had some speed sessions from leading keynote speakers like Reed Meseck, BDE, CSPs and MSPs at IBM who talked about IBM systems built on power and agility to meet changing clients’ demands.

Other sessions revolved around topics like website security for hosting providers (Aaron Harvey – Channel Development Executive, SiteLock), Backup and Disaster recovery (Jan-Jaap Jager, CRO, Acronis), DDoS protection and the modern opportunity (Jack Anderson (Director, security sales engineering at Corero) and others.

For those who missed the keynote sessions, they can update themselves here.


ZNetLive launches first of its kind customer self-service mobile app for its clients

ZNetLive – India’s leading web hosting and cloud services provider, recently announced the launch of its mobile app that will help its users in India and across the world save time, quickly manage their business and stay connected with ZNetLive on the go.

The first of its kind, customer self-service mobile app is designed to perform well, even under limited network connection. It will maximize productivity by reducing browsing time of the customers and will provide them with improved accessibility, optimal levels of engagement and more interactive experience.

Developed in-house, this Android app will provide ZNetLive clients an editor to edit and raise tickets; functionality to buy domains, view services and billing details; manage their service accounts; and communicate with ZNetLive, anywhere, anytime as per their convenience. It can be installed with a simple click.

ZNetLive’s mobile app comes with the below mentioned features:

  • Simple and easy with few minutes’ learning curve.
  • Enables clients to receive instant notifications.
  • Allows pertinent scheduling information at clients’ fingertips.
  • Provides easy one-touch access with clear and intuitive interface.

App’s eight simple modules are accessible via dashboard and give further access to four important services, including domains, support, services and billing.

  • Support module – With this module, customers can view and perform functions related to their support tickets.
  • Services Module – This module enables customers to view their service(s) and billing details.
  • Domains Module – This helps customers to view their domain(s) related information – name, expiration date, amount and renew button.
  • ‘Buy Domain’ module – This helps customers to search an available domain name including premium ones.
  • Billing module – This section enables customers to view their billing and order description details.
  • Profile module – With this module, customers can view their profile details and get notifications related to their raised tickets.
  • ‘Forgot Password’ module – The customers can reset their password from this section.
  • ‘Sign IN’ module – This module will allow customers to login to app with their credentials and also reset their forgot password.

For more details, visit:

News Technology

Enterprise Mobility Transformation Ushers In New Trends and Opportunities

The enterprise mobility landscape is rapidly undergoing transformation, due to the emerging digital technologies like IoT, robotics, artificial intelligence, wearables, virtual reality and the BYOD trend. The widespread adoption of mobility solutions is a result of the increased productivity that an organization and the employees experience by using these solutions at work.

The mobility, still an emerging technology, has played a pivotal role in bringing new opportunities and trends in the commercial device market in the year 2017.

With BYOD device policies in trend, organizations see a considerable decrease in the hardware costs, as employees connect from their own devices – smartphones, tablets, laptops, Notebooks and convertibles through technologies like cloud computing, wireless IP networks, and managed services.

BYOD helps enterprises cut on procurement cost and give employees the freedom to choose a device. This makes an enterprise more flexible and responsive, especially in the scenarios where time is a constraint, enterprise mobility is a boon.

In the data released by Microsoft in Hosting and Cloud summit 2017, the major trends of enterprise mobility, how organizations will benefit from it and how it will play a pivotal role in CX (customer experience) were disclosed.

Around 50% of the organizations surveyed, plan to use enterprise mobility management (EMM) services in the coming year as per 451 Research’s study.

However, with the growth in the enterprise BYOD market, the issues of security are also predicted to see a surge as employees will bring more personal devices for workplace connectivity. Organizations will need to take steps to control what information will be shared through these devices and take proper security checks before implementing mobility policies in the organizations, with the help from right EMM services.

The coming years will see much faster app loading irrespective of the network connectivity. Offline management of apps will give users more flexibility. So, managed service providers have the chance to identify the growing opportunities in the field of app development and mobility management that can be converted into revenue streams.

Articles Cloud Cloud News News

Multi-cloud is the new norm with digital transformation

The Multi-Cloud World Is Real, Tightly Linked to Digital Transformation. 41% of Organizations Are Already On- Board, Driven by Best Execution Venue Considerations, Maximizing On-Premises IT Investments, and Opex-based IT Resource Extension – 451 research.

The above findings were revealed in a study conducted by 451 research for Microsoft Cloud and Hosting Summit 2017 that concluded last month. The research found that demand for multi-cloud and hybrid environments is on the rise in different regions, including APAC, North America, WE, LA and MEA.

The research identified some common factors or drivers of hybrid and multi-cloud environment which enable migration to them.

Hybrid cloud gives an organization the required flexibility to balance between the on-premise and the cloud environment. 41% organizations chose self-built and managed hybrid environments closely followed by 30% respondents choosing service provider or vendor-built and self-managed hybrid environments. 16% chose complete cloud management from the service provider’s end – a trend that’s going to favor the service providers.

With digital transformation taking the center stage, organizations prefer hybrid environments to get the best of both worlds. For organizations, which are newly adopting cloud, hybrid environment provides a risk-free operation with slow application and workload migration.

On being asked about the reason behind the move to hybrid environments, security came up as the primary driver that makes organizations migrate workload either from a public cloud to a private cloud or hosted private cloud to non-cloud environment. Other factors identified that make people switch between multiple platforms were better control, performance, lower operating cost and high-availability.

These multi-cloud capabilities will certainly help organizations adopt and move faster towards digital transformation.

Articles Cloud News Technology

New Market Opportunities for Entry Level Cloud MSPs with Increased Cloud Migration

New market opportunities to emerge for entry-level cloud MSPs with increasing migration to the cloud, as per a 451 Microsoft commissioned research that was unveiled in Microsoft Hosting and Cloud Summit 2017 at Bellevue, last month.

Public cloud spending is expected to reach $500B by 2020 as per the IDC CloudView 2016 Survey,  due to key change drivers like – CTO/IT, EOL technologies, Shadow IT and more. The role of the Private/Hybrid cloud is expected be the most relevant in the coming times. As per a Pulse Gatepoint Research, March 2016, 46% of customers prefer Azure over any other public cloud, with AWS standing at 42%.

All this and more data were revealed through a study called Workload and Application migration to Azure – Your Path to Recurring Revenue at MHS 2017 which discussed about the reasons behind such migrations and how MSPs can make use of this opportunity.

Various factors were identified as being the top triggers for huge Customer Workload migrations like cost reductions from CAPEX to OPEX, DC modernization, increasing DC operational costs, need of modern security for modern day threats, regulatory compliance requirement, and business continuity. Other reasons pointed towards increasing need for business agility, time to value, and issues in managing co-location licenses.

Another Markets and Markets research – Cloud Migration Services Market – Global Forecast 2016-2021, that was discussed, showed the size of the cloud migration market in 2016. Cloud migration market is expected to grow from USD $2.40 billion in 2016 to USD $7.10 billion in 2020.

As per the research, customers who will move their infra or applications on cloud will need help from third party solution providers which is a good news for managed service providers. Azure partners stand to gain by offering Advanced Managed Services (Analytics, IoT, AI), Workload optimization, Cloud workload management services and Assessment and Migration.

Microsoft also introduced “Migration in a Box” tool for boosting up the entire migration process and helping partners conduct successful migration with less complexities. The kit will have complete scoping, roadmap to migration allowing discovery of current servers, applications, and workloads. Partners can access map dependencies, select tools and forecast ROI and deliver actual migration.

Cloud News Hosted Cloud Apps Hosting New Products News Partnership Technology

Parallels Unveils Support for Microsoft Azure Pack for Hosting; Updates Support for Other Microsoft Solutions

Parallels today unveiled support for a Microsoft Azure Pack for Hosting Providers at the Microsoft’s Worldwide Partner Conference. The company also announced updates to a collection of cloud service delivery solutions for Microsoft partners. Parallels has updated its support for Microsoft Lync 2013 Hosting Pack, Microsoft Exchange 2013 and Microsoft Office 365.

The news comes a fortnight after Parallels announced the launch of Parallels Plesk Panel 11.5 and Parallels Web Presence Builder 11.5.

We are excited to have Microsoft as a partner in the Parallels ecosystem and we see a big opportunity to provide their wide range of innovative collaborative and hosted solutions to our customers. With these combined solutions, no one else helps cloud hosting providers significantly speed time to market with the largest service providers in the market.
– John Zanni, Vice president, Service Provider Marketing and Alliances, Parallels.John Zanni Parallels

Some of the highlights of the changes are:

  • Microsoft Azure Pack for Hosting Providers: This will bring the power of Microsoft’s Azure platform into a domain hosting provider’s datacenter for sales to service provider’s SMB customers.
  • Microsoft Office 365: Parallels has announced an upgrade to the latest Microsoft Office 365 release, with new features including multi-language support.
  • Microsoft Lync Hosting Pack: Parallels has announced availability for Microsoft Hosting Pack for Lync. Solution providers can now add this technology to their overall cloud services portfolio easily and quickly.

Parallels has been working in collaboration with Microsoft since 2007 to enable the delivery of cloud services for telecom companies, domain hosting providers, distributors, managed service providers and VARs.

At his recent session at WHD.India 2013, Mr. David Dzienciol, Regional Vice President and General Manager (Asia Pacific), Parallels, did speak about Parallel’s imminent plans to augment its products according to the demands of the SMBs so that its customers and partners can grow their business selling nothing but what exactly the market demands for.

“We are excited to have Microsoft as a partner in the Parallels ecosystem and we see a big opportunity to provide their wide range of innovative collaborative and hosted solutions to our customers,“ said John Zanni, Vice president, Service Provider Marketing and Alliances, Parallels.

“With these combined solutions, no one else helps cloud hosting providers significantly speed time to market with the largest service providers in the market,” he added.

“We are thrilled to expand our long-standing partnership with Parallels as they help us reach the broad and diverse cloud distribution channel and speed time to market for our valued partners,” said Jon Roskill, Corporate vice president, World Wide Partner Group, Microsoft.

“Few companies understand the hosting and cloud needs of SMBs better than Parallels, and they continue to demonstrate it with how fast they accelerate deployments for new Microsoft hosting partners,” he added.

A month back, Parallels also announced expansion of its foot print in Africa with a new office and sales representation in the Republic of South Africa.