Hivelocity, a leading global provider of IaaS, announced today the availability of its bare-metal edge compute services in Frankfurt, Germany. Frankfurt stands first among several new European and APAC locations that Hivelocity will be launching in the coming months as it continues to extend the reach of its edge compute platform.
Frankfurt lists in New York City, Dallas, Tampa, Los Angeles, Miami, Seattle and Atlanta markets where Hivelocity offers its suite of infrastructure services. Hivelocity’s platform lets users instantly deploy hundreds of Linux and Windows dedicated servers in all of these 8 global markets. Once the bare-metal is deployed, users can monitor server health and resource usage data, create the data recovery points, perform OS reloads, interact with technical support team and much more. Each server has the option of being self-managed or managed with the latter including things such as proactive monitoring and security patches. Hivelocity’s expansion plans include adding edge compute to new markets like London, Singapore, Paris, Sydney, Amsterdam and Sao Paulo in the next three months.
“With customers hailing from over 130 countries, Hivelocity has long served a global market. As our customers’ businesses have grown and matured, so have their needs to optimize and scale the performance of their applications all over the world. By enabling our customers to deploy their compute and storage resources wherever in the world their end users are best served, we are providing them with a much better opportunity to maximize the end user experience and their own bottom line,” says Hivelocity CTO Ben Linton.
With businesses increasingly recognizing the benefits of having their compute nodes at the edge, there has been a recent growth in upstart edge providers. Hivelocity believes its seventeen years of IaaS experience and obsessive focus on customer support gives it a boost on competitors.
“Our mantra has always been to be the best service provider our customers have ever worked with. We maintain a Net Promoter Score of 74+ which is a testament to the level of satisfaction our customers feel, and frankly heads and shoulders above our competitors. If a business needs to deploy 1000 servers or just 10 servers around the globe, you can guarantee they are going to need some help and technical support along the way. Most of our competitors are new to the arena and all their capital is invested in developers and hardware. We spend a lot of money on developers and hardware too, but we also employ nearly 100 technicians and engineers who work inside our data centers 24/7, providing the most exceptional technical support in the industry. Our support solutions involve experts with years of experience working with you in real time, their solution is to have you fix it yourself or reload the OS,” says Hivelocity COO Steve Eschweiler.
Hivelocity, a leading provider of dedicated servers, cloud hosting, colocation and managed services, today announced the acquisition of Incero.com, a Texas based IaaS provider with data centers in Dallas, Seattle and New York City.
“We are very excited to bring the Hivelocity experience to all of our new customers. Our customer centric focus is what continues to foster our growth and what allows us to do things like we accomplished today. I hope our customers, new and old, are just as excited as we are about today’s news. Every one of our customers will benefit from the addition of our 9th, 10th and 11th data centers in what is now 7 highly strategic domestic markets,” said Hivelocity COO, Steve Eschweiler.
“Soon, our new data centers in Dallas, Seattle and New York will be privately connected to our other data centers in Los Angeles, Miami, Tampa, Atlanta and New York City. This private connectivity between all of our data centers gives us the ability to maximize network performance and allows our customers to exchange data between geo-diverse solutions free, fast and securely. Our new customers from Incero will now have services previously unavailable to them like Private Cloud, Rapid Restore, Managed Services and the ability to instantly deploy Bare-Metal in more than twice as many markets as before.”
Incero was founded in 2008 and quickly gained traction with aggressive pricing coupled with a no-nonsense approach to self-managed bare-metal. “We think our new customers from Incero will be thrilled when they see what Hivelocity brings to the table for them. Our pricing aligns with what they are accustomed to from Incero, but our scale allows us to offer them a great deal more in both solutions and customer service. Hivelocity has made exceptional customer service and technical support the foundation of its business since 2002. Our objective is to exceed our customer’s expectations every time we interact with them. Over the next few months our goal is to improve upon everything they have already enjoyed at Incero previously. We aim to improve their network, their support experience and give them more options to most effectively operate their online presence.”
Hivelocity is a provider of high-performance data center services to over thousands of customers from 130+ countries since 2002. Hivelocity boasts a Net Promotor Score of 81 which signifies a world-class level of customer service. In 2017, Hivelocity completed the acquisition of RackAlley, an IaaS provider headquartered in Los Angeles. Both acquisitions have been privately funded allowing Hivelocity to continue operating with only the customer’s best interests in mind.
Hivelocity has announced that they now offer Intel’s DC S3500 solid state drives with all new dedicated server offerings and are phasing out their Intel 520 Series SSD inventory. There are ongoing promotions in place to unload the remaining 520 series drives the company has in stock as well as specials on the S3500 series.
We are doing everything we can to entice customers to take an SSD over a traditional spinning disk. The customers cannot believe the performance improvements they experience. The servers fly. – Barry Stetler, Engineer, Hivelocity.
The new SSD product line has been designed by the engineers at Intel for the usage patterns and applications found in the datacenter. Some of its key features are:
It is ideal for RAID arrays in typical Web Server applications with its increased on-board cache and improved manufacturing processes.
Increased random-read IOPS and more consistent performance curves for more predictable performance under sustained loads as compared to the Intel 520 Series
Enhanced power-loss data protection than the 520 series SSD drives.
It has a new third-generation controller within which exhibits much lower read latency over the entire disk than previous models.
The SSDs will be offered by Hivelocity in 120GB, 160GB, 300GB, 480GB and 600GB sizes on all dedicated servers.
“We are doing everything we can to entice customers to take an SSD over a traditional spinning disk. The customers cannot believe the performance improvements they experience. The servers fly,” said Barry Stetler, Engineer, Hivelocity.
“As with the Intel 320 and 520 series, we high expectations for the DC S3500 series to offer great reliability and performance,” he added.
Hivelocity is currently offering promotions to unload the remaining 520 series drives they have in stock as well as specials on the S3500 series.
Known for coming up with innovative campaigns to drive customer interaction, Hivelocity has launched a new social media campaign targeting new and existing customers. Earlier this year, Hivelocity also held First Annual Parade of Racks Beauty Contest at it’s data center.
Titled “Check Out My Server,” the new social media campaign has an interesting premise. Via their Twitter, Facebook and G+ accounts, Hivelocity’s customers can request a personalized picture be taken of their dedicated server or even direct a 6 second Vine video at the server’s rack.
“It recently dawned on me that in our business the customers rarely get to see the product they are paying for. This didn’t seem right to me. For all the customer knows they are getting some dingy white box held together with duct tape,” said Steve Eschweiler, General Manager, Hivelocity in an email conversation with DailyHostNews.
“So we are offering to send our customers pictures of their servers or even a quick Vine video of their server. We have had some customers tell us they have framed the pics and put them on their walls in the office,” he added.
Hivelocity has so far had customer requesting a simple picture of the server with the owner’s logo to more elaborate requests for Vine videos with Hivelocity employees posing at the server.
“We are very proud of our data center and the systems we deploy every day for customers. This campaign is really a win win in our eyes. We get to show off our data center and hardware and our customers finally have a way to see the dedicated servers they are paying for,” said Drew Adams, Sales Manager, Hivelocity.
In a recent interview with DailyHostNews, Steve did talk about Hivelocity’s commitment to provide customers with exceptional, unique and gratifying experience with every interaction they have with the company.
“We don’t want to simply be a monthly bill and faceless company to our customers. We will continue to be innovative with how we connect with our customers and the service we provide our customers today is just the tip of the iceberg, ” he said.
Currently, Hivelocity is competing at the Social Madness competition organized by The Business Journal. You can vote for Hivelocity here under the “Large Business category.”
For more information on the“Check Out My Server” campaign, click here.
Dedicated server and infrastructure services provider Hivelocity is hosting First Annual Parade of Racks Beauty Contest at it’s data center. Having servers racks or as Hivelocity calls them- “hard body”; the contest involves Hivelocity featuring one rack each day via a 6 second Vine video clip on twitter. Hivelocity’s followers can then vote for their favorite beauty and choose the first Hivelocity Parade of Racks Beauty Queen. Very recently, Hivelocity also announced addition of quad socket Intel Sandy Bridge E5-4600 systems to its dedicated server offerings.
As of now, 8 beautiful contestants have been featured on twitter and there are still many tall, gorgeous black beauties to come!
The contest winner will be sent on an all expenses paid trip around the world. People who vote for their favorite Rack will stand a chance to win the chance to ask the winner on a data, or a free server for 1 month. You can follow Hivelocity on twitter and follow their blog to stay updated and email them at email@example.com.
Click here to read an interview we did a while back with Mr. Steve Eschweiler, General Manager, Hivelocity.
Dedicated server and infrastructure services provider Hivelocity has announced addition of quad socket Intel Sandy Bridge E5-4600 systems to its dedicated server offerings. The E5-4600 processors enable Hivelocity to offer dedicated servers with 32 physical cores of Intel processing power and up to 1 terabyte of memory. A while back, Hivelocity introduced new live order tracking feature within their myVelocity customer portal.
The amount of physical cores these systems allow really lets our customers offer their customers a very powerful virtualized solution. The systems are not for everyone but for those that want the maximum amount of RAM and processor for their enterprise they are ideal. – Drew Adams, Sales Manager, Hivelocity.
Meany specially for enterprise customers whose system resource requirements are extreme, quad-processor systems start at $1299 per month. The hyper-threaded E5 processors allow for 32 physical cores as well as another 32 virtual cores and include Intel’s Turbo Technology which boosts clock speed at times of need. In addition, Intel’s built in I/O reducer on each chip dramatically reduce Bottlenecks and latency thereby operating efficiencies.
“The older quad-socket E7 systems we sell as well have historically been popular with our customers offering VPS hosting. The amount of physical cores these systems allow really lets our customers offer their customers a very powerful virtualized solution,” said Hivelocity’s Sales Manager Drew Adams. “The systems are not for everyone but for those that want the maximum amount of RAM and processor for their enterprise they are ideal.”
Click here to read an interview we did a while back with Mr. Steve Eschweiler, General Manager, Hivelocity.
“Support is great, hardware is great, network is great, speed is great and for dedicated servers the price is pretty darn good for the total package of quality.”- says this online review by techjr on a web hosting forum.
“I believe what sums Hivelocity up best is what happened when we outgrew our server setup and asked for advice on an upgrade. Rather than try to sell us a more expensive package like most companies would do, we got techs assigned to us who went through, extensively, optimization procedures to try to get even more out of our current server without costing us a penny,” -says another one by Iain.
A cursory glance on the web shows unanimous praise for Hivelocity’s service not only on their website but also on on discussion forums well outside their control. But then again, every single web hosting company boasts this claim. What makes Hivelocity miles ahead of competitors is the simplicity and ease of use they bring in even the most complex of the processes. Be it dedicated server solutions, affiliate programs, cloud solutions, customer care portals or reseller services, one cannot help but be in awe of how streamlined, flexible and customer friendly their services are. Very recently Hivelocity announced the introduction of a new live order tracking feature within their myVelocity customer portal which allows customers to follow along and know exactly where Hivelocity is with their new order as well as watch live within the data center as their new server gets deployed. A bold, exemplary and benchmark setting move indeed.
Now before this begins to sound like an adulatory post written by the staff at Hivelocity itself, over to Mr. Steve Eschweiler, General Manager, Hivelocity who gave us an opportunity to interview him in light of the recent developments in his company. But before that, let’s have a look at this jaw-droppingly cool video tour of Hivelocity’s Data Center:
We don’t want to simply be a monthly bill and faceless company to our customers. The “Hivelocity Experience” is a customer service and customer experience initiative we introduced internally about 1 year ago. The goal is to provide our customers with an exceptional, unique and gratifying experience with every interaction they have with Hivelocity, whether it be our staff, our site or our portal.
– Steve Eschweiler, General Manager, Hivelocity.
Q : What is your name and role with Hivelocity Hosting?How long have you been in this role?
A : My name is Steve Eschweiler and I have been the General Manager of Hivelocity for about 6 years.
Q : For those who don’t know what Hivelocity Hosting is, can you please brief it a bit?
A: Hivelocity provides dedicated server, colocation, cloud and infrastructure services to customers in over 130 countries out of our data centers.
Q: The newly launched ‘live order tracking feature’ on myVelocity customer portal puts you in a different league altogether when it comes to customer service. What was the thought process behind coming up with this audacious and unprecedented initiative?
A: I appreciate the way you put that. We agree that we are in a different league with our customer service and we plan on widening the gap in 2013. Just like our customers are not simply a number to us, we don’t want to simply be a monthly bill and faceless company to our customers. The “Hivelocity Experience” is a customer service and customer experience initiative we introduced internally about 1 year ago. The goal is to provide our customers with an exceptional, unique and gratifying experience with every interaction they have with Hivelocity, whether it be our staff, our site or our portal. The new order tracker and camera feed are just another way we connect with our customers and build on the Hivelocity Experience.
Q :Here is something we’ve been most curious about. Showing a live camera feed where a customer can watch his servers being mounted up the rack can be a herculean task considering the multitude of orders that get placed daily. How do you plan to complete the whole server deployment process within 4 hours AND show it to the customer in real time?
A: Hivelocity has been fortunate to have sold a lot of servers every day for many years. At this point our team is very practiced at getting custom server orders deployed efficiently. We have always had an internal system that allowed our staff to see where new orders were in the deployment process. Now we just make that system viewable to our customers, albeit with a little more flare and beauty.
Q: Can you please throw some light on recently launched cloud solution SparkNode? How does it differ from the gazillion other cloud solutions out there?
A: If you spend any time checking out those many other cloud solutions you will likely at some point find yourself very confused. Everyone refers to compute nodes in a different way or they allow you to scale but if you add RAM you are forced to take CPU cores as well. By the time you finish “customizing”your cloud you end up with resources you don’t want or need and a bunch of so called “nodes” in your cart that you aren’t even sure what they represent. SparkNode offers a simple and intuitive experience. Pick your exact resources and pay. Within seconds your Cloud VM is online, or sparked up as we like to say, and you are in the UI setting up your node(s). Our goal with SparkNode was to take very complex technology and make it simple to use and understand.
Q: How has the response to Sandy Bridge servers been so far?
A: Our E5 and E7 Sandy Bridge as well as our E3 Ivy Bridge processors are definitely our best sellers. Our clientele demands the latest and greatest technology always. When a new generation of processor is introduced we try to be one of the very first data centers offering them to our customers. Sometimes customers like to give new technology a little time to work out the kinks but this was not the case with the Sandy and Ivy Bridge chips. From day 1 these processors have been a huge seller.
Q : This one is regarding the Hivelocity affiliate program. What makes it the simplest system in the industry? Unlike any other affiliate system, the Hivelocity affiliate program proposes to pay 10% of every dollar that the referral spends…for life. How profitable is it in the long run?
A: We studied our competitor’s programs and found that the commissions either change over time or differ depending on what server you sell or end after a few months. Each one was more confusing than the next. Our system is as simple as it gets. We pay you 10% every month your affiliate customer stay with us. We sell Intel Quad E7 Octo-Core systems here that go for $1000 to several thousand per month. Depending on the configuration someone wants, 10% of one server can be a car payment. 10% of 10 servers is a mortgage payment. 10% of 20 servers is a livelihood. What’s more is with the effort we put towards customer service our customers tend to be very loyal and therefore that 10% commission usually just keeps coming for years.
Q: How has the expansion of Tampa, Florida data center been going?
A: There is a crew in the new space right now putting hammer to nails getting Phase 2 ready. We plan on introducing the new space with a big party and technology meet-up sometime in April. We will be sending out a press release as we approach that date inviting anyone who wants to come take a tour and celebrate with us. The new space is going to be a show piece and where every data center tour starts and ends.
Q: As of now, Hivelocity services customers in over 130 countries around the world. What plans do you have in store for 2013?
We will be introducing our new site in just a couple of months that will continue to push our “Hivelocity Experience” initiative. The new site is incredible and unique to our industry. Second, we will continue to provide our customers with 100% uptime as we have in 2011 and 2012. The addition of Phase 2 will allow us to continue to be one of the fastest growing companies in Tampa Bay. We have a few surprises in store that I can’t divulge. What I can say is we will continue to be innovative with how we connect with our customers and the service we provide our customers today is just the tip of the iceberg.
Dedicated server and infrastructure services provider Hivelocity, has announced the introduction of a new live order tracking feature within their myVelocity customer portal. This new feature allows customers to follow along and know exactly where Hivelocity is with their new order as well as watch live within the data center as their new server gets deployed.
The Hivelocity Experience is something we work very hard to create for our customers. We are not just providing web servers, we are providing an over-the-top customer service experience. We liken the Hivelocity Experience to checking in at a 5 star hotel. From the moment you arrive you realize the staff and management team are working very hard to make the experience something fantastic and something special. The Hivelocity Experience starts from the instant you place your order. The new order tracker is just another way we have found to connect with our customers and make servers fun. – Steve Eschweiler, General Manager, Hivelocity.
When someone places a new order with Hivelocity they are immediately granted access to myVelocity where they can see the new dynamic status bar showing exactly where the Hivelocity server deployment team is with their order. Customers can watch along as IPs are being allocated, RAM being installed, hard drives being mounted, operating system being loaded and so on, all the way to the rack and ping. When the status bar says “server being racked” customers will surely want to pay close attention to the live camera feed also included in the new order tracking system. Customers are able to watch live as the Hivelocity techs walk each new server into the data center and place them in their new rack. Hivelocity typically deploys new servers within 4 hours from the time payment is received so the status bar updates quickly.
“The Hivelocity Experience is something we work very hard to create for our customers. We are not just providing web servers, we are providing an over-the-top customer service experience. We liken the Hivelocity Experience to checking in at a 5 star hotel. From the moment you arrive you realize the staff and management team are working very hard to make the experience something fantastic and something special. The Hivelocity Experience starts from the instant you place your order. The new order tracker is just another way we have found to connect with our customers and make servers fun.” says Steve Eschweiler, General Manager, Hivelocity.
To learn more about myVelocity and the new order tracking system and data center camera feed, please click here.
DAILYHOSTNEWS, December 5, 2011 – Hivelocity last week debuted the newest and most simple affiliate program in the hosting industry . This new program by Hivelocity is expected to be one of the most rewarding affiliate systems offered by any hosting company. Hivelocity will pay a 10% monthly commission for every referral customer its affiliates send over. What makes the Hivelocity affiliate program unique and attractive is the fact it not only pays a high rate at 10% but it pays this commission for the life of the account.
Affiliates who sign up for the program will gain access to a growing library of over 30 banners of all shapes, sizes and formats. Affiliates will then add these banners or text links to their site(s) and Hivelocity handles the rest. Hivelocity will track all traffic generated from an affiliate and pay 10% of the monthly billing for any referral customer that signs up for any dedicated server or cloud service offering. Hivelocity hopes its simple formula is a welcome change from the complicated structures with limited terms other hosts have offered.
“As with our new myVelocity portal, we spent a lot of time looking at what our competition was offering for an affiliate program and set a goal to simplify and improve upon it. The commission rate and range we chose is simple math for anyone. 10% month one, 10% month two, 10% month three, 10% month twenty and so on, indefinitely. Unlike the rest of the affiliate systems, we will pay commissions for as long as the referral customer stays with us. Since our services normally garner anywhere from $50-$2000 per month the amount someone can accumulate in monthly commissions from us is pretty awesome.” said Hivelocity Sales Manager Drew Adams.
Hivelocity has added 30 affiliates in the last week with zero promotion of the new offering. The company plans to launch a marketing blitz over the next few weeks regarding the affiliate program with hopes to have several hundred new affiliates within the month. The company has a goal of paying out a million dollars in affiliate commissions in 2012.
DAILYHOSTNEWS, November 26, 2011 – Hosting provider, Hivelocity, introduced its new customer management portal ,myVelocity, to its customers this week. Hivelocity offered a preview to a sampling of customers 3 weeks ago via Twitter. Hivelocity’s 6900 Twitter followers were shown screenshots and given access for beta testing. After 3 weeks of beta testing and customer feedback the full launch of myVelocity is now upon us.
myVelocity was developed and designed in house from the ground up by Hivelocity’s development team. myVelocity allows customers to manage their Hivelocity account and servers. Customers are able to pay bills, open trouble tickets, remotely reboot servers, setup service monitoring, view bandwidth graphs and much more. Hivelocity spent several months researching what its customers and potential customers were looking for in a management portal before hitting the development phase of the project. “When we started the myVelocity project, the goal was to build the best looking, most intuitive and most powerful portal in the industry. Some of our competitors have good looking portals but don’t have many tools to offer customers, others have a ton of features but the interface is a maze of mess. myVelocity takes the best of both worlds and empowers our customers with a ton of tools while looking beautiful and clean at the same time. We believe myVelocity will be the new standard for hosting portals,” says Hivelocity General Manager Steve Eschweiler.
Hivelocity plans on introducing the 1.2 version of myVelocity sometime in December. Some of the additional features Hivelocity plans on offering in version 1.2 are a cloud hosted DNS manager, a messaging and notification center and an integrated affiliate system. Hivelocity has also indicated that another major release won’t be far behind and will include remote server installation ability as well as full cloud integration.