78.9% of all the websites are currently using PHP, according to W3Techs. Further, 61.8% of these websites are running PHP version 5. What’s alarming about these stats is that PHP will stop providing security supportfor PHP 5 from 31 December 2018.
2019 will begin as a bad year for users who keep on running PHP v5 for their websites. The PHP v5 is around a 14-year old release, which is still used widely. But, the time to upgrade has come.
After 31 Dec, if the users continue to run the outdated version of PHP, they wouldn’t receive security updates for websites and underlying technology. This will leave their websites open to cyberattacks.
PHP community had decided on stopping security updates for PHP 5 last year itself. But PHP 5.6 became the most-used version then, and the community postponed the decision to this year.
Currently, WordPress, Joomla and Drupal are the top website providers. But it seems like only Drupal has taken the security seriously. It will require users to have minimum PHP 7 to run the website from March 2019.
On the other hand, Joomla asks for minimum PHP 5.3, and WordPresshas set minimum requirement of PHP 5.2. It’s well-known that around one-third of the websites today are powered by WordPress. Since, the users aren’t forced to upgrade to newer versions, they keep on using the old versions.
“The biggest source of inertia in the PHP ecosystem regarding versions is undoubtedly WordPress, which still refuses to drop support for PHP 5.2 because there are more than zero systems in the universe that still run WordPress on an ancient, unsupported version of PHP,”Scott Arciszewski, Chief Development Officer at Paragon Initiative Enterprise, told ZDNet in an interview.
To avoid the risks of being exposed to attackers, website owners need to upgrade their website, libraries, server platform, and every web-related thing. They should run their site with PHP 7, without giving it a second thought.
Drupal is a free, open source Content Management System (CMS) platform used world-wide for building and supporting websites. It’s popularity is based primarily on its many features, flexibility, and ease of use. This infographic from Appnovation Technologies is intended to provide statistics about the “current” state of Drupal, detailing where and why it is most used, it’s most downloaded modules and more. The Drupal community’s commitment to the open source spirit pushes the Drupal project forward every day and these numbers continue to increase.
Content has been the most important part of any website from time immemorial. Organizations spend a considerable amount of time in coming up with some attractive content for their website. It has a direct impact on the sales and marketing of their product, as it lets users know what a product is and how it can be beneficial for them.
Content is not only the textual part we see on a website but includes other visual (videos, GIF) and aural (audio) elements as well. So, the question is, how does an organization manage its website content.
“Content is of great importance, but we must not underestimate the value of style.”– Maya Angelou.
The content needs to be presented, stored and managed in the most efficient way to reap the maximum benefits.
Here, a Content Management System (CMS) helps in managing content with complete flexibility and security.
What is a CMS platform?
A content management system is a software application that helps to upload, edit or manage content exhibited on a website. It also manages how the content interacts with other elements of the site. It helps businesses in:
Increasing the efficiency with simple publishing, editing, and revisions of content, even without requiring any knowledge about the backend coding.
Using effective methods to improve the SERP ranking of the website or blogs published.
Maintaining the content workflow of the business.
Solidifying the product branding.
Multi-user CMS platforms like WordPress, Joomla, Drupal, and Magento are some of the most popularly used platforms for content management. All of them are open-source and are built on PHP + MySQL platform with differing features and flexibilities.
Companies and individuals many times face the challenge of choosing the right CMS platform. Hence, we have come up with a quick CMS platform comparison based on different parameters.
WordPress vs Joomla vs Drupal vs Magento
WordPress is an open source CMS platform that is used around the world for running everything from a simple fashion site to a fortune 500 company site. It was founded in 2003, and had a very limited number of users at that time, as compared to 68 million websites utilizing it today. It began operations as a simple blogging platform but soon developed enough to manage a full-fledged website. Some of the advantages of WordPress are:
User-friendly interface: It has a very simple to use interface and even a non-technical person can start using it. This is the reason why it is being used as a major blogging platform. Built-in themes, plugins, and installations further improve the flexibility.
Support for multi-authors: WordPress supports multi-author functionality -something that most of the blogging platforms need.
Great SEO functionalities: It supports auto-optimization using plugins like All in One SEO. With SEO in place, anyone can easily start blogging within minutes.
Customization capabilities: WP supports easy customization, anyone with a simple know-how of HTML and CSS can start customizing themes as per requirement.
It provides a number of plug-ins that can be used for extending various functionalities.
Joomla is an open-source, powerful CMS platform supporting websites and online applications’ development. It started its journey in 2005 and since then has supported a myriad of individual users and organizations in building anything from a personal blogging site to a company website. It also extends capabilities to third-party plugins and extensions for improved user experience. Some of its advantages are:
Easy to use: It is quite easy to use but also requires a bit of an effort when a user starts working on it for the first time.
Powerful functionalities: Joomla was initially launched as an enterprise-grade CMS platform and thus has the capability to manage more content volume than any other CMS platform.
Strong extensions: Joomla has divided its extensions into five sections – templates, components, plugins, languages, and modules with differing power and capability.
Developer community: Joomla has a very strong developer community who constantly work towards bringing new capabilities to the software.
Drupal started its journey from early 2001 which makes it one of the oldest CMS platforms around. Being based on PHP and MySQL, it is also a popular choice for many websites and developer communities. Its strength lies in the user-friendly interface and strong SEO capabilities which help websites rank higher in search engine ranking. It can control hundreds and thousands of pages with ease and complete flexibility. Some of the major advantages are:
Multiple functionalities: Drupal contains a lot of features like advanced menu management, graphics modification tools, poll management and others.
Supports various content types: It is known for its ability to support a lot of content variants like text, video, polls, podcast, statistics, and blogs etc.
Documentation support: To facilitate content management, it also has detailed documentation, discussion forums, chat and mailing facilities etc.
Plugins: It has several plugins available on its website and users can customize their own plugin sets as well.
Magento is an open source content management system, that is completely owned and managed by e-commerce giant eBay. It was previously known as Bento and was designed particularly to fit the needs of e-commerce websites. It is built on PHP and MySQL platforms and is compatible with Linux. Users can manage multiple websites by simply logging into a single portal. It requires little or no investment to get started. Some of its advantages are:
Flexibility: It provides users with WYSIWYG (What You See Is What You Get) editor, making management quite easier.
Module support: It allows the users to manage a multitude of modules that can be easily installed and virtually stored.
Mobile support: One of its peculiarities is its mobile-friendliness. It supports integration across multiple devices from iPad, smartphones to notebooks.
Security: It is completely secure and has a strong set of security features.
Installation and Setup
Performance as a CMS platform
WordPress is good for easy-to-use websites and blogging sites which require simple management. The plugins and themes’ support also make it suitable for large organizations.
Joomla helps build sites that require more functionalities in terms of content and structure. It supports social networking and e-commerce.
Drupal is high in versatility and thus is suitable for websites that require high-versatility and need to manage complex data.
Magento is particularly useful for e-commerce websites due to its versatility and ability to manage complex environments.
Finally, the choice of the CMS platform depends on the need of your website. We hope that through this write-up, you will be able to make an informed choice.
Softaculous 4.2.7 comes with Automated Backups of installations and a few bug fixes. Some of the key changes are:
Automated Backups : Users can now choose from the install form/edit installation page to take automated backups (i.e. Daily, Weekly, Monthly).
Admins can now choose to prepend a prefix for Admin Username field for their endusers on the script install form.
All scripts requirements can be checked from the Softaculous Admin panel to determine which scripts might not work on the server.
Added settings in Softaculous Admin panel to individually disable New installation, Remove installation, Edit installation, Backup installation emails sent to the endusers.
Added setting to disable Backup installations emails from the Softaculous Enduser panel -> Email Settings.
Admins can define the PERL version, MySQL version, list of enabled extensions, list of enabled functions in the pre install hook to override the requirements check done while script installation.
Softaculous 4.2.7 adds support for automated backups for an installation for existing and new installations.
– Pulkit Gupta, Founder and CEO, Softaculous.
Bug Fixes in Softaculous 4.2.7:
The cPanel user’s email was stored by default in user details file in Softaculous. Now it will be stored only if a user has specifically changed the email address in Softaculous Enduser panel -> Email Settings.
Fixed the Auto Install API and SDK to work with Directadmin.
Script installation was not allowed if the user wanted DB prefix to be empty. This is now fixed.
On the Task List page hyperlink was displayed even for the paths. This is fixed now.
Softaculous used to send update notification for the installation(s) s) that were manually updated i.e. when Softaculous records were outdated. Softaculous will now find the actual version of installation(s) and if it does not match with the existing records the Softaculous records will be updated and notification(s) will be sent only if installation(s) are still outdated.
“Softaculous 4.2.7 adds support for automated backups for an installation for existing and new installations.” said Pulkit Gupta, Founder and CEO, Softaculous .
“The automated backups installation feature added in Softaculous 4.2.7 will let the users to select to take regular backups i.e. Daily, Weekly or Monthly.” said Brijesh Kothari, Sales Head, Softaculous.
“So in case the user wants to revert any changes they will have a recent backup to restore from,” he added.
Softaculous Auto Installer integrates into popular hosting control panels like cPanel, Plesk, DirectAdmin, H-Sphere and Interworx and allows the user to install any application by the click of a button and also upgrade when a new version is available. The categories of scripts include blogs, forums, micro blogs, wikis, social networking, image galleries, ERP, Project Management, Educational, etc.
The applications available in the Softaculous apps library are WordPress, b2evolution, StatusNet, Drupal, Joomla, Concrete5, phpBB, MyBB, SMF, bbPress, Coppermine, Gallery, Mediawiki, DokuWiki, TikiWiki, Elgg, Dolphin, OpenX, SquirrelMail, LimeSurvey, Piwik, Mantis, SugarCRM, WHMCS, PrestaShop, Magento, CraftySyntax, osTicket, Moodle, Claroline, etc.
Softaculous is available in two versions-Free product and Premium product having 54 and 309 apps respectively.
Drupal platform Pantheon today launched Multidev, which lets teams instantly provision unlimited development environments in the cloud and cut website management costs.
With Multidev, every team member can fork the entire stack of services that power a site on demand, developing in tandem on a single platform, thereby making it possible to launch large websites faster and cost less to manage over time.
Multidev is based on Pantheon’s multi-tenant containerized architecture and spins up in seconds. It doesn’t need additional infrastructure or virtual servers, hence letting managers get rid of bugs introduced by outdated databases or platform fragmentation.
Development team members can hit ‘fork’ to provision a complete cloud development environment in seconds. Multidev eliminates the risk of overwriting or losing data while developing, testing and handing off a stable copy of the site for review.
Multidev gives users the ability to spin up an entire new web stack including database, caching and version control for every developer on demand. Now even extensive and complex sites can hit their launch targets.
– Zack Rosen, CEO and co-founder, Pantheon.
Multidev also supports feature-branching, per-developer sandboxes, dedicated quality assurance environments and more.
Multidev is currently available at no additional charge for those who’ve Pantheon’s Business or Enterprise plan for their sites.
“With Multidev we’ve eliminated the big reasons behind website launch delays,” said Zack Rosen, CEO and co-founder, Pantheon.
“Multidev delivers on the promise of a software-defined data center for website development. It gives users the ability to spin up an entire new web stack including database, caching and version control for every developer on demand. Now even extensive and complex sites can hit their launch targets,” he added.
According to the official press release, a survey conducted by Pantheon of over 1,200 professional developers and project managers at marketing and digital agencies revealed that 59 percent of new sites miss their launch date due to fragmented processes that arise when teams collaborate on the same website.
Multidev solves this problem by allowing each team member to fork a complete copy of the site, including all the infrastructure to run it in the cloud.
“The costs of missed launch dates are enormous, from stretched budgets to missed go to market opportunities,” said Josh Koenig, co-founder, Pantheon.
“Multidev streamlines modern web development, eliminating risks and closing gaps so developers can deliver and CMOs can win,” he added.
Web hosting news and review site DailyHostNews announces myhosting.com, a Canada based web hosting provider as winner of it’s May 2013 Editors’ Choice Award. Given after a thorough evaluation of myhosting.com’s entire service portfolio on various parameters, including, but not limited to product range, product reliability, product transparency, value for money, post-sales customer support, quality of online resources and refund policies; this Award recognizes myhosting.com’s web services range as extremely feature-rich, affordable, trustworthy and one of the broadest in the industry.
myhosting.com offers shared hosting, VPS services, email hosting, domain names, web applications and web designing services. While a detailed analysis of each of these services will follow in this review, what is most striking and mention-worthy is the extensive detail in which features of each service are covered on the website. myhosting.com is probably only provider in the industry that has technical specifications of every single product mentioned prominently on website. Customers can hence be assured that there wouldn’t be any nasty surprises ahead.
VPS services are clearly myhosting.com’s forte. myhosting.com offers VPS services in four plans: Custom VPS, Developer VPS, Business VPS and Reseller VPS; with Custom VPS and Developer VPS available on Hyper-V cloud Windows or Linux, and Business VPS split into Linux with Plesk or Windows SharePoint Services. Reseller VPS gives users an option to choose from Linux with Cpanel (starting from $55.75/mo) or Hyper-V cloud Windows Reseller plans (starting from $45.95/mo.)
myhosting.com’s Web Hosting services are available in three plans: Personal Website, Business Hosting and eCommerce hosting priced at $4.95/mo, $ 9.95/mo and $18.95/mo respectively. All plans come with extras like Basic Email based on Microsoft Exchange, website builder, Google’s anti-spam/anti-virus solutions, $25 – $75 in Bing/Yahoo! Advertising, e-commerce add-ons and one click installers like WordPress, Joomla, Drupal, Magento e-commerce, phpBB etc. Various add-ons like goMobi Mobile Website Builder, SSL certificates, System DSN, HackerWise Reputation Monitoring, HackerWise Health Scanning, Website Restore service etc. are available at an additional price for interested users.
Much like its services, myhosting.com has extensively detailed and informative online support resources . On the company’s help page, customers can access a comprehensive and product-wise segregated knowledge base (arguably the best in industry), starter guides, video guides, server status, account specifications and community forums. myhosting.com provides 24/7 support for all its services via phone, email and live chat.
myhosting.com also scores high on trust and reliability parameter. A very rare sight in the web hosting industry, myhosting.com is remarkably transparent about the fact that it uses three third-party data centers (two in Toronto and one in New York.) All data centers have state-of-the-art infrastructure and top-shelf security systems in place.
Currently offering a 30-day money back guarantee, myhosting.com provides 100% uptime guarantee for hosting services and 99.9% uptime guarantee for its VPS services.
Final Verdict: myhosting.com scores an overall “A+” grade after being judged on a broad range of parameters listed above. A veteran web hosting solutions provider with 16 years of industry experience, myhosting.com has an upper-hand over most of its competitors when it comes to providing well-rounded services with top-notch customer support.
DailyHostNews announces BigRock web hosting, a provider of Domain Services, Web Hosting Services, E-Mail Hosting Services, Website Builder Solutions, and SSL Certificates as winner of it’s March 2013 Editor’s Choice Award. Given an overall “A” grade after a thorough evaluation of aforementioned services on various parameters, including, but not limited to representation of services in terms of ease of use for the end term user, services’ position as global market innovator, unique implementation features, scalability, speed, value for money, reliability, customer support and quality of online assistance resources; this Award recognizes the fact that BigRock’s services have top-shelf features and a market appeal second to none.
A full Internet services company, BigRock offers shared web hosting on Linux equipped with cPanel, Pearl, PHP, MySQL, Python etc. and on Windows equipped with Plesk, IIS, SQL Server, ASPplatforms and more. Linux webhosting plans start from a minimum of $1.59/Month offering one domain with 10 GB space and 200 emails.
Specialized hosting plans by BigRock include WordPress, Joomla, Drupal, Zencart and osCommerce packages. VPS hosting by BigRock scores high on scalability because of ease and swiftness of upgrading or downgrading of an existing plan and features 10 packages with the minimum one starting from Rs. 999.00/mo. Additional discount is provided if a customer chooses to prepay for 3 months, 6 months or a year. Editors at DHN found all the plans secure, reliable , feature-rich and guaranteeing excellent value for money.
The discounted price on prepay is also offered with Premium, Delux, Economy and Essential reseller packages . All of the plans provide fixed disk space allotment that can be managed via cPanel/WHM. Except the Essential Plan, which is priced at $ 19.49/ mo; every plan includes a WHMCS billing system. Particularly striking are BigRock’s website builder plans which provide 175 template designs, Easy-to-use DO-IT Yourself website builder tool and email accounts with blog and Social Network integration.
All of the above mentioned plans have a great flexibility of payment options with Paypal and Credit Cards (Visa/MasterCard/American Express/Discover) as online methods and wire transfer as offline.
Out of the three 24*7 customer support mediums provided- Live Chat, Phone and Email, Editors at DHN preferred the phone method as it provided the fastest resolution of issues; however they found that all contact points were met with great response and resolution times. DHN found BigRock’s technical support team incredibly knowledgeable, informative, helpful and friendly. Along with the mediums listed above, BigRock also has a detailed and extensive Knowledge-base divided into categories indicating a particular Interface or a particular Product/Service which have been further divided into sub-categories and answers, detailing a particular action or query.
Based on the legal agreements reviewed, BigRock promises 99.9% uptime with dedicated 24/7 support and offers a 30 day money back guarantee upon submission of a cancellation request if a customer isn’t satisfied with the provided services.
Final Verdict: Founded in 2010, BigRock have established themselves extremely well in a very short span of time and this success is a testimony to their expertise in providing unparalleled, top-shelf, feature-rich and economical hosting plans with outstanding customer support.
New generation Java and PHP cloud hosting platform Jelastic Inc. has introduced a revolutionary pricing model. The new model is designed explicitly for production applications and extensive scaling. It also offers great discounts for reserved resources and volume usage. The news comes 5 days after Jelastic became first public PaaS to offer Apache TomEE.
We are adding the ability to set both minimum and maximum scaling limits, get volume discounts, and immediately see the projected costs the moment you create or change Jelastic environments. With these changes, Jelastic moves even further ahead of its competition, and becomes extremely cost-effective for small- and large-scale production deployments alike.
– Ruslan Synytsky, CEO, Jelastic.
“Fair pricing is vital to make any business sustainable yet cost-effective for customers,” says Ruslan Synytsky, CEO, Jelastic, “Last year we became the first PaaS to launch vertical scaling of servers and true utility-based pricing. With our latest release, we are adding the ability to set both minimum and maximum scaling limits, get volume discounts, and immediately see the projected costs the moment you create or change Jelastic environments. With these changes, Jelastic moves even further ahead of its competition, and becomes extremely cost-effective for small- and large-scale production deployments alike.”
The new model contrasts sharply with conventional industry pricing practices. Developers will find it more attractive than existing models for a number of reasons:
Free is never free: Many supposedly competitive cloud hosting vendors attract developers by making it easy to run new apps for free. But as apps start growing, they need more and more resources. And those additional resources are far from free. In fact, at that point the formerly “free” pricing usually becomes very expensive as pricing is rarely adapted to large scale production use.
With Jelastic, automatic volume discounts provide make scaling cheaper: Jelastic can give automatic discounts for usage depending on the amount of resources that the application consumes. So unlike with the “free to start, expensive to scale” platforms, higher-volume usage is automatically cheaper. Larger applications with higher resource consumption and commitment levels automatically get a lower price, making Jelastic perfect for large-scale production use.
Per-machine pricing is bad for customers: The computer-based (per-machine) pricing model commonly used in the industry today means that customers often have to overpay, choosing bigger machines than they actually need because they have no other option.
With Jelastic, the only true consumption-based PaaS, customers only pay for the resources they need: Jelastic is the only Platform-as-a-Service on the market today that has built-in automated vertical scaling. This means customers do not have to guess the machine size they need. Unlike with per-machine or other models, they can let Jelastic add memory, CPU and disk space on the fly. And they pay only for their actual hourly consumption.
Jelastic customers can now set Lower and upper limits, to get the best price for their usage patterns: Beginning with Version 1.9, Jelastic lets customers specify the lower and higher scaling limits for all the servers they use within the platform. The higher customers set their minimum resource-use level, the bigger discount they get. At the same time, the maximum level still allows for overage in case the application needs to scale up to serve increased usage. This lets customers set limits that optimize price and operational efficiency.
Jelastic provides cost projections each time the customer creates a new environment or makes changes: Any time a customer changes its configurations, Jelastic immediately displays both the minimum and the maximum expected monthly bill. This makes the pricing both fair and predictable.
Developers who want to see how Jelastic´s new pricing model works can go to jelastic.com, sign up for a free trial, and get exact estimates on pricing, even while hosting their apps during the trial.
About Jelastic Jelastic, Inc., based in Palo Alto, Calif., offers a Java and PHP server hosting platform for developers and hosting service providers. Jelastic is the only Platform-as-a Service (PaaS) offering designed specifically for hosting service providers to deploy and make available to their customers. Jelastic scales Java and PHP applications and allocates server resources automatically, thus delivering true next generation Java and PHP cloud computing. You can learn more about Jelastic or sign up for the service for free at jelastic.com.
Entrepreneurship has no bar on age, but nevertheless its surprising to see some youngsters making it big as entrepreneurs. In the age where most youngsters choose a conventionally safe career path, its fascinating to find people who take first steps down new roads, having complete belief in their vision.
Building an Auto Installer from scratch might’ve seemed ill-fated in an industry with big players like Fantastico and Installatron. But that didn’t stop Pulkit Gupta. Born with a silver spoon, Pulkit the teenager could’ve easily followed footsteps of his father, a textile industrialist; but then the world wouldn’t have got a product that single-handedly altered the way auto-installer market worked- Softaculous.
We were lucky to bag an interview with this great guy, so read on as Mr. Pulkit talks about the genesis of Softaculous, its success, his passion for scripting and team Softaculous.
I found that many users had trouble installing applications and the existing players weren’t doing a good job. I felt I could make such software which would help users install applications faster and also give new application vendors a chance to have their applications reviewed by users. Thus Softaculous was born – Pulkit Gupta, CEO, Softaculous Mr. Pulkit Gupta
Q : What is your name and role with Softaculous?How long have you been in this role?
A : I am Pulkit Gupta (Alons) the founder and CEO of Softaculous Ltd. I started coding Softaculous in Jan 2009 and launched our first FREE version in the first week of April 2009. In August 2009 the first PREMIUM Version was launched. The company was incorporated in February 2010 when I was 20 years of age. So I have been coding Softaculous for nearly 4+ years and have been a CEO for nearly 3+ Years. In this period we have launched 4 products : Softaculous, Virtualizor, Webuzo and AMPPS.
Q : For those who don’t know what Softaculous is, can you please brief it a bit?
A: Softaculous is an Auto Installer or some people know it as a ONE Click Installer. It basically helps users to install Applications like WordPress, Joomla, Drupal, phpBB, SMF, MediaWiki, etc. by the click of a button. You can also search and install PHP OOP Classes. Softaculous integrates into Control Panels like cPanel, DirectAdmin, Plesk, H-Sphere, InterWorx, ISPManager, Custom Panels (developed by hosting companies themselves) as a plugin. The users of these control panels can then use Softaculous. The Softaculous Library has 290+ Applications and over 1100+ PHP classes. We expect to add much more this year as well.
Q: You’re a person who belongs to a well-settled business family. You could’ve very easily decided to lay on your family business. What motivated you to launch Softaculous?
A: Yes, so my Dad is a Textile Industrialist and he started his own business. I was doing my Bachelor of Commerce with specialization in Accounts and Finance (BAF) when I started working on Softaculous. I always wanted to do something on my own and I love technology and software. When I entered college my brother gave me a book on “Ethical Hacking”. I got hooked and I learnt PHP from online tutorials that year, which in turn introduced me to the web hosting industry. I was working on an open source software back then. In 2009 I found that many users had trouble installing applications and the existing players weren’t doing a good job. I felt I could make such software which would help users install applications faster and also give new application vendors a chance to have their applications reviewed by users. Thus Softaculous was born.
Q: At the time Softaculous launched, the market already had auto-installer libraries like Fantastico Installatron and SimpleScripts. What led you to believe that Softaculous will beat the strong competition?
A: All these players were not really doing a good job in maintaining updates or giving a good user experience. We innovated and introduced features like ONE Click installations. When we entered the market Fantastico was 3 clicks, Installatron was like 6-7 clicks as they had this external task window stuff and SimpleScripts was majorly for Blue Host as they themselves were frustrated with existing auto installers. So we innovated and actually introduced ONE CLICK installation. We added features like Reviews, Demos, Ratings which would be available in the Panel itself. We added new scripts, ones which were popular and needed more audience to check them. So INNOVATION was something we always banked upon and continue to.
Q : Founded in 2009, Softaculous has managed to get a strong foothold in the auto-installer software products’ market in a very short span of time. When you look back, what is one specific thing that you think made Softaculous stand out?
A: INNOVATION is something that has always helped and something that will continue to help. We introduced features like ONE CLICK Installation, Installation of applications VIA API so that billing systems could be integrated, Script Reviews and Ratings System, Demos, and many more novel features. All these have helped us in many ways to gain customer support.
Q: Softaculous is a product that needs constant updation with the updated versions of scripts. It added over 50+ new scripts in 2012.How does your company manage this constant updation? Also, how do you decide on which scripts to add to Softaculous? Is the decision influenced by end user demand?
A: We have a team of 17 People and of these 8 are for Softaculous. We check every day for updates and update all scripts in 24 hours of launch. Our product engineers look for new scripts, review suggestions made by many of our partners and endusers. We also lookout for any new promising script which we feel users would like.
A: Zurmo is a great CRM, and our team also rated it as a script which users will like to use. Zurmo is an Open Source Customer Relationship Management (CRM) application that is mobile, social, and gamified. We recommend users in search of a CRM to try Zurmo.
Q: How has the response to AMPPS 2.0 and Webuzo 2.0.5 so far?
A: Firstly I would like to describe what AMPPS and Webuzo are. AMPPS is basically Softaculous for the DESKTOPS and OFFICE users. It’s a WAMP AND MAMP stack with loads of features and it has Softaculous. Developers can use this FREE STACK to install and develop things on their Windows or Mac machines. Users won’t have to waste time installing scripts and it also has MULTIPLE versions of PHP. Webuzo is similar and it’s a LAMP stack. It has a FREE and Premium version. But it is also a SINGLE USER CONTROL PANEL which has DNS Management, FTP, PHP, APACHE, PERL, MySQL, MongoDB, JAVA, Tomcat, Python, Softaculous, etc. It is mainly for users to manage their Virtual Machines or VPS so that they can install hundreds of apps in seconds. Webuzo integrates into the Cloud and users can launch apps onto multiple VMs in the Cloud. We have seen great response in both the products. AMPPS has been published by many leading Computer Magazines as well. There are some great features coming in for these products.
Q :Tell our readers a bit about team Softaculous?
A: So we are a team of 17 people. We have only one non-technical person and that is our HR. Everyone else is a computer enthusiast. Our daily work is to enjoy and we enjoy computer programming the most. We love the feeling that as programmers we make and will continue to make stuff which touches the lives of so many others.
Q: To wrap things up, what’s in the bag for 2013?
A: There are lots of things planned. A new product is also in the making and it will hit the Market soon. We expect the new product to be something huge. There are also some great features coming in for Softaculous, Webuzo, AMPPS and Virtualizor. So all I can say right now is to STAY TUNED FOR MORE 🙂
The need for tech support SLAs is one of the top demands we’ve been hearing from customers. We´re delighted to see our partners at the cutting edge of the hosting industry in offering such competitive policies.
–Dmitry Sotnikov, COO, Jelastic.
Two hosting partners of Jelastic Inc., provider of the ultra scalable and interoperable Java and PHP cloud hosting platform of the same name, have begun formally guaranteeing the performance of their tech support operations. The partners, dogado Internet GmBH of Germany and Layershift Limited of the U.K., have introduced Service Level Agreements (SLAs) guaranteeing prompt technical support response times. These policies represent a sharp improvement over the current status quo in the cloud hosting industry. The news comes a week after Jelastic announced its commercial launch in Brazil after successful beta testing.
The partners´ commitments position Jelastic as the superior choice among hosting platform providers. “The need for tech support SLAs is one of the top demands we’ve been hearing from customers,” said Jelastic COO Dmitry Sotnikov. “We´re delighted to see our partners at the cutting edge of the hosting industry in offering such competitive policies.”
Dogado tech support packages come in Standard, Silver, Gold and Platinum versions. The respective versions promise maximum response times to technical issues of from 24 hours to two hours, depending on the severity of the issue and the contracted support level.
Layershift are challenging established cloud hosting industry norms by including their comprehensive SLA at no extra charge, offering full 24×7 support as standard for all ticket severities. The SLA includes a target response time of just 5 minutes for high severity issues, with penalties of up to 10% of the customer´s monthly fees provided if the maximum guaranteed times are not met.
The tech support operations of both Jelastic partners significantly outperform those of other leading cloud hosting services. PaaS competitors such as Google App Engine, Heroku, and EngineYard charge up to $400 extra per month for their customers to enjoy similar support guarantees, whilst even email support (available for developers) costs extra at Amazon Web Services.
In perspective, the incumbent cloud hosting platforms advertise: Amazon Web Services – Even email support (available for developers) costs extra – Phone support starts at $100 per month or 10 percent of the monthly fee – Response times for businesses range from one hour to 15 minutes.
EngineYard – Free support during US business hours only, no SLA – Premium support: $150 per month for 24×7 support, and SLA guaranteeing just 99.9% service availability.
Google App Engine –
Bronze support: access to forums, plus billing support only.
Silver support: $150 per month, business hours only, with initial target response time of one business day.
Gold support: $400+ per month for 24×7 support, but outside business hours requires a phone call, and only for Priority 1 or Priority 2 requests. Initial target response time for P1 requests is one hour.
Platinum support: custom priced 24×7 support, but outside business hours still requires a phone call.
Heroku – Free support during “business hours” only, no SLA – Quotes for paid support options available only upon request.
CloudBees – Target response time of two business days (silver) or four business hours (gold) for maximum-severity issues.
Unlike the competition, Jelastic powers multiple partners around the Globe to offer Jelastic Platform-as-a-Service and differentiate by, among other things, offering technical support and service level agreements superior to those previously accepted in the cloud industry. This ecosystem approach makes sure that Jelastic customers have more choice to select the hosting provider that suits them best. Learn more about Jelastic hosting partners at here.
About Jelastic Jelastic, Inc., based in Palo Alto, Calif., offers a Java and PHP server hosting platform for developers and hosting service providers. Jelastic is the only Platform-as-a-Service (PaaS) offering designed specifically for hosting service providers to deploy and make available to their customers. Jelastic automatically scales Java and PHP applications and allocates server resources, thus delivering true next-generation Java and PHP cloud computing. To learn more about Jelastic, or sign up for its service for free, go to jelastic.com
About Layershift Layershift Limited is a global leader in high-quality managed hosting services with infrastructure in the UK, New York, and Singapore. Layershift´s team of virtualization and hosting industry professionals use more than a decade of experience to consistently deliver end-to-end excellence in all aspects of the company, backed by their renowned technical support team achieving exceptionally high customer satisfaction (rated above 97% in Q4 2012). To find out more about Layershift´s Cloud VPS, Jelastic Cloud PaaS, Dedicated Server and Complex Hosting services please visit layershift.com.
About dogado dogado Internet GmbH, based in Dortmund, is an Internet Service Provider for business clients. The core competences of the company have always been classical web and IT services like Managed Hosting, Hosted Exchange 2010, Virtualisation, Colocation, CDN-, VPN and Security Services. dogado Internet GmbH was founded in 2001 and transformed into a GmbH (Limited Liability Company in Germany) in 2006. Today dogado has more than 10.000 clients around the globe and is member of the RIPE NetworkCoordination Centre, of DENIC eG,NIC.AT and the OpenCarrier consortium. You can learn more about dogado at dogado.de.