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VMware teams up with NxtGen for scalable and secure cloud environments 

The industry-leading virtualization software company, VMware, has partnered with NxtGen, the emerging leader in the datacenter and cloud services space, to help enterprises decrease time to market, reduce capex and development costs, with new solutions across public cloud and on-premise data centers.

As part of the alliance, the companies will deliver new solutions as part of the NxtGen Infinite Datacenter, provided from NxtGen’s Mumbai and Bengaluru data centers.

“Service providers like NxtGen can leverage VMware technology to help customers from decreased time to market, reduced capital expenditure and lowered development costs to stay competitive,” said Arun Parameswaran, Managing Director, VMware India.

With the growth in business needs and use cases, the enterprises go for multiple public and private cloud services along with the on-premise datacenter. It makes the IT infrastructure complex, and issues related to management and security arise.

NxtGen Infinite Datacenter provides the ability to integrate the internal and external environments of enterprise data. It makes it easy for enterprises to implement a private cloud on premise, and further move to hybrid cloud as well.

VMware will extend the datacenter expertise of NxtGen through its VMware NSX. Using NxtGen’s VMware NSX, the enterprises who run workloads on on-premise infrastructure, will be able to run the workloads into a public cloud as well, in case the demand arises.

“We look forward to continuing to strengthen NxtGen’s vision of an ‘Infinite Data Center’ through our partnership with VMware,” said AS Rajgopal, CEO, NxtGen.

Additionally, the integration also provides security, load-balancing, as well as Disaster-as-a-Service (DaaS) capabilities. VMware protects its software and virtual machines using App Defense.

VMware’s partnership with NxtGen will also promote hybrid cloud adoption.

Also read: VMware enhances its hybrid cloud platform with new cloud management and container networking capabilities

Last year, it had partnered with Amazon Web Services to launch VMware Cloud on AWS, which helped customers enjoy the cloud computing benefits without shelling out anything extra for any data center management software of VMware.

Cloud Cloud News Hosting Interviews News Start-Ups Technology

“We Make it Easy, Fast and Economical for SMBs to Move to the Cloud”- Steve Zimba, Mural

Cloud has of late been marketed heavily as the panacea to every potential business problem. Lured by the ease-of-use and agility moving to the cloud brings in the business processes, SMBs are very eager to buy cloud services. This creates an enormous opportunity for service providers in the market, and they try to exploit it very aggressively. Only, it’s not as easy as it seems.

Most SMBs find cutting through the fog and hype surrounding the cloud very difficult and struggle to get to grips with the new concept. They’re intrigued by the cloud, but also confused and wary of it. Moving to the cloud involves a very large, expensive and difficult set of problems, and SMBs simply don’t have the skill, resources and most importantly, time to understand every nuance and permutation of the whole process. Even if they buy into it, dealing with the technical issues that come with migrating to the cloud is too uphill a task for them, and they simply end up abdicating the services they bought.

This is where a little more effort needs to be put in by the service providers. A vast majority of SMBs qualify as, and are staffed with, IT novices. When they try to adapt to a new technology, they need help and guidance. However, providing constant quality support is a laborious and time-intensive process, which most service provides are not adept enough to provide.

This is where customer on-boarding platforms and services provider Mural steps in. It works with service providers and small businesses in tandem to accelerate the cloud implementation process.

Steve Zimba, President of Mural, spoke to us at length on how Mural educates SMBs about the cloud and helps them relieve the pain points they most often experience. Support is however a very small subset of the services that Mural provides. Read away as Steve talks about the rest of them.

As we on-board customers, we work to capture deeper profile information about them and we reach a point where we actually understand a lot more about the service provider’s customers than the service provider does, and we use that data to work with the service providers on product planning, engagement programs and up-selling activities.

– Steve Zimba, Presiden, Mural.

Steve Zimba, President, Mural
Steve Zimba, President, Mural.

Q: Let’s begin with a broad overview of Mural and the entire ecosystem of solutions it provides.

A: We see that a lot of SMBs want to move from traditional IT into the cloud, and they clearly see the benefits of doing so, and they don’t feel that there is any risk or downside of moving to the cloud. However, they find it very difficult to make the move. They lack the internal IT skills, and frankly they don’t have a lot of time.

We at Mural work with SMBs, and help make it easy, fast and economical for them to move to the Cloud. We provide our Platform MaaX and integrate our on-boarding capabilities to a cloud or managed IT service provider’s offerings.

As an example, a service provider selling a Hosted Exchange solution to a small business also adds on our on-boarding services. After the customer buys Hosted Exchange, we take over and help them migrate. We move all the data, set up all the clients, software, service configurations and we also do all the end user training, on-boarding and adoption.

Q: Many SMBs have a multitude of concerns related to the costs of moving to the cloud, flexibility and data safety. Since you happen to be in the Cloud Industry since long and provide customers with end to end cloud service implementation platforms now, can you tell us some of the most common concerns you come across?

A:I think over time we are actually encountering very few concerns. If you were to look back just a couple of years, some of the main concerns SMBs had about moving to the cloud were around security, reliability etc.

Now SMBs are concerned with having to upgrade or change their existing technologies because a lot of them are quickly becoming outdated. With all the promotions and expansions in the cloud capabilities, communications, collaborations, security, backups, servers etc., what we’re finding is that the SMBs now don’t really care about some of the concerns they might have had in the past, and frankly, they are just ready to get to the cloud and their biggest concern is – “who can help me get there because I don’t have the skills internally to be able to do it myself.”

Q: Do you think that there is a significant lack of awareness in the industry regarding the role post-sales customer support plays in customer retention?

A:Since we are working with service providers of all shapes and sizes, we come across two different approaches.

Some service providers give a very basic customer service, they help SMBs figure out how to get moved over and give them a little bit of direction, via knowledge base, instructional documentations etc., but in the end SMBs are pretty much on their own to get everything set up and working for them. Most of the SMBs contract an IT guy who they think can help them, and that IT resource takes a lot of time, costs a lot of money, and finally he or she either doesn’t get the job done or doesn’t get it done the right way. This is where they throw their hands up in the air and say -“you know what, real nice that we bought it but we can’t get it up and running so we’re quitting,” and they drop the service and the service provider never ends up making any money off them. So this approach has poor activation rates.

Second scenario we often see is that service providers try to do what we do. They offer support and on-boarding but theydon’t have the right platform and resources needed, and they’re not properly trained and certified to do so, hence they make at least one, two or maybe three attempts at it and they fail.

In both scenarios, this is where they contact us and say – “this is what you guys specialize in, you do this day in and day out in a uniform way, so we’ll just work with you on it.” This is one of the main reasons why our business has grown so fast.

Q: Can you tell us the whole modus-operandi of Platform MaaX ,as in how exactly it helps cloud and managed IT providers maximize customer engagement, drive growth, reduce churn, increase future sales etc.?

A:The platform is made up of several components.

The first major components are our programs. We’ve developed very unique programs for:

  • on-boarding customers for cloud services,
  • educating customers on how to use and manage those cloud services,
  • and helping service providers up-sell the same customers through additional cloud services.

When we go to market with a service provider partner, we bring all three of those programs to create a full life-cycle experience for customers.

The second component we have are methods. We’ve invested significantly to create very specific workflows, dialogues and scripts, which are unique to individual cloud products, and are used on a repetitive basis to on-board customers to cloud service with all set-ups done, data migrated and end-user training completed.

The third components are our tools. We have invested in several applications, like an ‘activation scheduler’ which enables end-customers to schedule their activation appointment. We have a very elaborate workforce management system which aligns people who have the right skills to the right appointments. We have remote log-in tools which allow us to take control of the end-user devices and to do their configurations for them. We also have data migration tools, advanced multi-mode communications, customer interaction tracking etc. So our investment in these tools and platforms is pretty significant from the customer interaction point of view.

Beyond that, we also have our Analytics platform. As we on-board customers, we work to capture deeper profile information about them and we reach a point where we actually understand a lot more about the service provider’s customers than the service provider does, and we use that data to work with the service providers on product planning, engagement programs and up-selling activities.

The last piece is our content platform where we have a really rich, user-centric knowledge base that any of the users who’re on-boarding can access and learn about the services and how to use them better. We have also built a lot of sales and marketing content that our service provider partners can use to position their solutions in the marketplace effectively and try to drive demand creation for them.

Q: What are some of the cloud services that Facilitated Adoption supports as of now?

A:It’s a board range of services. To name a few, we do Microsoft Hosted Exchange, SharePoint, Lync, Office 365, WebEx, Mozy, McAfee, Symantec, Asigra, GoMobi etc., and we’re constantly adding more services. We just recently launched on-boarding services for Infrastructure as a service(IaaS) with one of our partners. We are also beginning to look into on-boarding services for Desktop-as-a-Service, which we think will be a really big opportunity for us.

Q: And earlier this year you launched Mural’s Parallels APS package too.

A: Yes, now we are part of the Parallels marketplace and ecosystem. We have done two implementations with Parallels so far and through that we have developed our Parallels APS package. Now anybody can just install the APS package from the Parallels marketplace, integrate our on-boarding service with their product catalogue, and quickly get it up and running.

Q: Can you tell us how EduSelling™ and Campaign of One™ help organizations up-sell and cross-sell their products and how Hypus™, Knowus™, and Relatus™ complement these marketing platforms?

A:EduSelling and Campaign of One are our core up-selling programs. After bringing customers through our Facilitated Adoption and Onboarding, we collect and profile their data, which we put through our up-selling programs. We do up-selling right at the point of activation. For instance, through our activation process, SMBs become pretty open with us about their other needs, and if we happen to have immediate solutions for some of those through our other partners, we try to add those on to the initial sale at the point of activation.

We also run a whole series of educational programs like email campaigns, landing pages, webinars and even events, where we take our educational approach to the market, and teach the SMBs about what other cloud services they could be taking advantage of, and through that we continue to collect more and more profile data. We mine that profile data to the point where we see a point of interest, which we call the ‘Interest code’. Once we see the interest codes we make a concerted pitch and offer that customer one of our partners’ products.

Q: What is the process that you go through to recruit quality workforce at Mural’s Customer Experience (CX) Lab?

A:We’ve built a training certification program. We pride ourselves on providing a customer experience rather than customer service. We are working to drive a certification for customer experience professionals throughout the industry. And we believe that we’ve created an industry leading program to do that. We’ve invested heavily in training and creating technical content.

We’ve also developed pretty unique profiles for the different types of people that we recruit, with respect to their skill sets and backgrounds. We tend to focus on hiring college kids who’re either in an IT profession or are seeking an education to enter the IT profession, and who ‘get’ the cloud and really understand it.

So we are sticking to combinations of hiring profiles together with our training certification program to create a whole generation of customer experience professionals in the marketplace, who can on-board and up-sell customers in an innovative, helpful way.

Q: Let’s talk about the recent case study you published on how a big telecommunication company in the United States implemented Mural’s Facilitated Adoption™ platform to reduce churn rate and increase activation rate.

A:Yes, they’re a large US Telco who sells a bundle of SMB Cloud services together with their voice and broadband services. We handle the on-boarding work for all of the Cloud services in that bundle, like Microsoft Hosted Exchange, SharePoint, Lync, data backup, security, web hosting, and web commerce services, for about 5,000 SMBs every month at this point, and we’ve had some great results.

The early focus with this partner was on churn reduction. They had a problem, where they were selling the bundle to a lot of customers but nobody was activating the services. Shortly thereafter they were seeing a very high churn rate, because the customers thought that since they were buying something, they’ll get a whole lot of help getting it up and running, and when they didn’t, they just left.

So mission ONE was to get that churn under control and drive up the activation rates. We’ve seen great results, their customer churn has decreased by up to 80 percent, the activation rates have gone up over 200%, and interestingly enough, the support costs have also gone way down.

What we found is that if we set the customer up right to begin with and get their services up and running, they don’t need to call the help desk.

Also, we just recently started our up-selling campaign with them, and we are currently up-selling to about 40 percent of the customers that come for activation, and we are driving about a 20 percent uplift in ARPU from the original sale. Our Net Promoter Score (NPS) on that activation activity is over 80.

We’re very encouraged by the early results of the up-selling program and we are going to do a lot more as we go forward.

Q: What are some of the developments at Mural we can look forward to in the coming months?

A: We are in deep discussions with our first couple of partners regarding some exciting opportunities and I certainly hope that together we will make news about that soon.

We are looking to expand into Asia-Pac and Europe. We are also continuing to invest heavily in the platform and I think you will hear more about extended capabilities in the Analytics area and the Content area soon.

Also, traditionally we have been offering our service as a turnkey managed service out of our operations facility in Tucson, but we have just signed our first licensing deal, where we are licensing our platform to another provider. We’ll be training and certifying all the staff of that provider to deliver the customer experience just like we do out of our center in Tucson. So we think the licensing side of our business is one that’s going to grow quite a bit.

Cloud Cloud News Datacenter Green Tech Hosted Cloud Apps Hosting Interviews News Technology Tube WHD India

“CtrlS is Asia’s Largest and India’s Only Tier IV Certified Datacenter”- Prashant, CtrlS

The opening day of the recently held WHD.India 2013 had a session titled “Reaching the next level of hosting” by Prashant Jain, Director, CtrlS. It was the last session of what had been a long exhausting day with multiple sessions lined back-to-back. Spent up with the proceedings of the day, my mind had started wondering how much booze would be too much booze to drink at the succeeding ConneXion Party so as to remain sober enough to do research work for the sessions scheduled for next day.

As the emcee invited Prashant on stage, I was expecting yet another run-of-the-mill session that was titled to come across as genuinely interesting and informative, but was actually rife with product pitches of the company. What followed pleasantly surprised me.

One of the only three talks out of a total of 22 at the two-day event that were more substance and less frill (the other two being ResellerClub‘s and Verisign‘s), it had Prashant talking about the hosting space, ongoing changes, future possibilities and steps web hosting providers can take to reinvent themselves. He did talk about CtrlS too, though, but it was just a one-minute introduction in the beginning and a two-minute service overview at the end.

If only we have more such pleasant departures at all industry events, everybody can expect to derive more value out of these conferences.

We sat down with Prashant the next day to discuss CtrlS’ Cloud services, DCIM, DR on Demand, much known 99.995% uptime SLA, and some of the industry best practices. The complete video of our interaction is below, and a print version with the highlights follows after it.

We have designed our datacenters in a way so as to ensure that we are a green building and every single operation we do, from the smallest task to the largest, is eco-friendly.

– Prashant Jain, Director, CtrlS.Prashant Jain, Director, CtrlS

Q: Let’s begin with a brief introduction of yours and a broad overview of the services CtrlS provides; not only DCIM, but ones for which it is relatively less known too.

A: I am Prashant Jain, Director of the online services at CtrlS. While we are known for DC Infrastructure services, we also provide Disaster recovery, Managed hosting, Cloud services and various other hosting services for our SMB clients.

Q: CtrlS is one of the few datacenters in the industry with a ‘Green IT’ initiative. Now considering the mammoth investment that is needed for putting the proper infrastructure and technology in place for green IT, how does CtrlS manage to provide datacenters that are eco-friendly, energy-efficient and easy on balance sheets at the same time?

A: We have invested a lot of time in modelling datacenters throughout the world. CtrlS is Asia’s Largest and India’s Only Tier IV Certified Datacenter.

Our in-house infrastructure team monitors our PUE on a daily basis. PUE is a measurement that defines how much power we consume and how energy efficient we are. We have designed our datacenters in a way so as to ensure that we are a green building and every single operation we do, from the smallest task to the largest, is eco-friendly.

Q: A penalty backed SLA of 99.995% uptime is another one of your forte. How does CtrlS ensure maximum uptime for its IT infrastructure?

A: So, as a Tier IV datacenter we ensure that we provide the highest level of SLA in the industry, i.e. 99.995%., for all our offerings, like datacenter infrastructure, disaster recovery, storage, backup, hardware, network , security solutions etc.

We achieve this SLA by having a built-in N+N redundancy in every single area of our datacenter, be it our bandwidth, hardware, infrastructure, or services.

Q: What measures does CtrlS have in place to ensure security of mission-critical Internet operations at its datacenters?

A: We ensure that mission critical applications of customers are protected by having a 8-zone security built in each level of our datacenter.

Not only do we follow all the international standards that are there, but we also ensure that we are open to third party audits for security purposes, so that we can maintain this high standard of security.

Q: Can you share with us the modus-operandi of CtrlS’s DR on Demand and its Pay-per-use pricing model?

A: Disaster recovery services in India have been available since long, but they are priced very high and cost as much as the original equipment and the infrastructure.

To cut down these costs, we have used a pay-per-use model, which means that the customer only has to pay in the event of a disaster. At other times when the infrastructure is not being used, only a minimal amount is charged. This ensures that the customer pays only for the resources he uses and not for the complete infrastructure. The pay-per-use model is available for our Business Continuity Planning Services as well.

Q: Please throw some light on the CtrlS CLOUD.

A:The CtrlS Cloud is available in three variants. One is the ‘Enterprise cloud’ based on a VMware platform, second one is ‘Real Cloud’, which supports Xen Hypervisor and a lot of the other virtualization technologies available, and the third one is ‘Cloud VPS’ based on the Parallels Virtuozzo machine.

We use all three platforms to ensure that we are able to position our products for different market segments and different kinds of needs, ranging from enterprises to ISVs.

Q: This one is regarding launch of CtrlS’ new datacenter in San Diego, California. What value do you expect to derive from it? Also, any plans to expand the global footprint further?

A: We’ve already had Tier IV datacenter facilities in Hyderabad and Mumbai. We noticed that a lot of international customers were looking for a presence in the US and to cater to that demand, we came up with the new facility.

This expands our footprint in the US and to ensure that both our international and Indian customers can leverage it fully, we have geo-targeted CDN available between our US and Indian data centers.

Q: Being in the data center business since long, and having observed its trends in the past, how do you see the future of the Indian datacenter industry? Also, with respect to the SMBs, do you think many of them are waking up to the need and cost-benefits of outsourcing data center services?

A:So datacenter industry in India is quite nascent. There were not many datacenters in India till about 5-6 years ago, except for the large telecom players. But recently we have seen a couple of carrier neutral datacenters come up and the kind of capacities they’ve are phenomenal.

The SMBs are now waking up to the fact that they can host in India. Most of the hosting business earlier was done at the US datacenters because of the lack of availability of datacenters in India. So we have ensured that there is quality infrastructure available in India, and speaking of quality, which is one of the main reasons why people go to the US, there are only 26 Tier IV datacenters all over the world and we in India are proud to host one of the only such facility.

Q: Can you tell our readers 5 most important points they need to consider while choosing a datacenter?

A:Yes, so after a lot of years in this industry, and seeing the datacenter trends, we believe that there are 5 major parameters that SMBs should consider while choosing a datacenter.

The first one, of course, is SLA, because the kind of SLA that a datacenter provides you defines what kind of up-time you will get. The second one is the kind of security that the datacenter has, including the number of zones of security, quality of resources, etc.

The third one is financial stability because the datacenter industry is very capital intensive. Fourth, the kind of services a datacenter provides, the more the number of varied services that they are offer, the higher the level of their skill and expertise is. The quality of support is also one of the defining factors.

Q: To wrap up, what’s in the bag for Q3 & Q4 of 2013?

A:We have decided to concentrate on providing white label cloud services for web hosting providers and ISVs to help them launch their own cloud services. We are also working on providing high availability platforms for customers.

We have launched some new products recently like Parallels Virtuozzo machine (DaaS) and a lot of newer technologies in terms of virtualization, including the Parallels cloud platform, which we expect to grow phenomenally in the next two next quarters.

Cloud Datacenter Hosting News Partnership

Equinix announces availability of NetApp Private Storage for AWS in its Datacenters

Equinix, Inc.,the global interconnection and data center company, today announced availability of NetApp Private Storage for AWS in Equinix International Business Exchange data centers where AWS Direct Connect is deployed including the United States and Asia. The new solution enables organizations to leverage on-demand cloud compute services while retaining full control of their data; data remains secure on a private NetApp storage array.

NetApp Private Storage for AWS allows organizations to balance private and public cloud resources to best meet their business needs. This enables companies to maintain control of their data, comply with the most stringent privacy and security standards, and deliver sub-5ms performance.

Our partnership with Equinix puts NetApp in the perfect position to give businesses control over a highly flexible mix of on-premise and cloud resources. We believe this offering is truly a unique opportunity for enterprises to increase agility and reduce cost by using hybrid resources to optimize business outcomes. – Jon Mellon, VP, NetApp.
Mr. Jon Mellon, vice president and general manager, Americas Telco/Service Providers, NetApp.

Key Facts

  • Customers with heavy storage and compute needs can now combine NetApp Private Storage with AWS Direct Connect, to gain all the cost and agility benefits of public cloud while meeting rigorous compliance and security standards, retaining control over data, and maintaining high-levels of application performance.
  • When located within an Equinix IBX data center, NetApp Private Storage for AWS enables sub-5ms response times on data traveling between the hosted NetApp array and AWS. Other data center providers claiming a “direct connection” to public cloud services use long-haul circuits for the connection, which introduces additional latency and impairs performance.
  • Companies can use NetApp Private Storage for AWS for a wide range of applications, such as disaster recovery, development and test, burst, tiered data back-up and recovery, big data analytics, and more.
  • NetApp Private Storage for AWS has been deployed and tested in Equinix data centers located in Silicon Valley and Ashburn, VA. Demo platforms will be made available for testing and validation by Equinix customers in Singapore, Silicon Valley, and Ashburn IBXs.

“Our partnership with Equinix puts NetApp in the perfect position to give businesses control over a highly flexible mix of on-premise and cloud resources. We believe this offering is truly a unique opportunity for enterprises to increase agility and reduce cost by using hybrid resources to optimize business outcomes.” said Mr. Jon Mellon, vice president and general manager, Americas Telco/Service Providers, NetApp.

About NetApp
NetApp creates innovative storage and data management solutions that deliver outstanding cost efficiency and accelerate business breakthroughs. For more information, visit

About Equinix
Equinix, Inc., connects more than 4,000 companies directly to their customers and partners inside the world’s most networked data centers. Today, businesses leverage the Equinix interconnection platform in 31strategic markets across the Americas, EMEA and Asia-Pacific.

Acquisition Cloud New Products News Partnership

Rackspace acquires Exceptional Cloud Services; Adds Error Tracking & Redis-as-a-Service

Rackspace Hosting , the open cloud company, today announced the acquisition of Exceptional Cloud Services and its suite of developer solutions, including error tracking and Redis-as-a-Service capabilities. The news comes a few days after Rackspace announced major new features in its free and open source Rackspace Private Cloud Software, powered by OpenStack and supported by its own Fanatical Support services.

Exceptional Cloud Services offers a deep portfolio of developer-focused tools, including:

  • – Exceptional tracks errors in over 6,000 web applications. The service reports errors in real-time and gathers the information developers need to fix them fast.
  • – Airbrake collects errors generated by other applications and aggregates the results for review.
  • Redis To Go – Redis To Go makes managing Redis instances easier, whether it’s one instance or hundreds. Faster caching and easier in-memory dataset operations deployed on demand.
  • – Ranger is a cloud monitoring service designed to provide quick setup and system level availability information.
  • Radish – Radish is an early access dashboard for Redis performance reporting.
I want to welcome Jonathan and his team to Rackspace and I look forward to working together to help developers build great things on the open cloud. – Kevin Minnick, Vice President, Product Management for Cloud, Rackspace.
Rackspace Adds Error Tracking and Redis-as-a-Service

The offerings are used by more than 50,000 app developers ranging from startups like StickerMule and HowAboutWe, to giants like Exec, Groupon, HotelTonight, Oracle, TaskRabbit and Zendesk, to enhance their development, troubleshooting and Big Data applications. This acquisition of Exceptional Cloud Services will help advance Rackspace’s recent push into the MongoDB market, as the company supposedly plans to integrate Redis To Go solution with the MongoDB database as a service from ObjectRocket to provide developers with a choice of open source-based data platforms delivered as reliable, managed services that increase the speed and reduce the complexity of building powerful applications on the Rackspace Open Cloud.

“The ObjectRocket team had a Redis service on their roadmap, and this will allow them to speed up their delivery there. It will also allow customers that want to use both Redis and Mongo together to consume both of those as a service instead of having to launch a VM and install Redis manually, which is maybe what they would have done before.”- asid Bret Piatt, Director of corporate strategy and development, Rackspace.

Jonathan Siegel, CEO of Exceptional Cloud Services and co-founder of RightScale, RightCart and RightSignature, will now join Rackspace and bring with him a wealth of developer tooling experience. “We’re delighted to join the Rackspace family. Rackspace’s reputation for service is unmatched and truly unique in the marketplace. Combined with their leadership in the open-sourced cloud, they have created an amazing environment for innovation and growth,” said Siegel. “Rackspace and Exceptional have a mutual interest in delivering best in class tools and services for developers. Aligning efforts make sense. Integrating the expertise, tools and IP that Exceptional brings to the table into the Rackspace Open Cloud will create new and compelling experiences for developers.”Rackspace Adds Airbrake with Exceptional Cloud Services Acquisition

“I want to welcome Jonathan and his team to Rackspace and I look forward to working together to help developers build great things on the open cloud.”- said Kevin Minnick, Vice President, Product Management for Cloud, Rackspace.

Exceptional will continue to offer the same service for their customers and customers will not have to use other Rackspace products in order to use the Exceptional services. All sales for Exceptional will continue to be supported by the Exceptional team, but the company is working hard on a joint sales strategy. Financial terms of the deal were not disclosed.

Cloud News Partnership Technology

Joyent Cloud Platform Now Offers Cloudant Database as a Service

Cloudant, provider of a globally distributed database-as-a-service (DBaaS), yesterday announced the company’s service is now available on the Joyent high-performance cloud platform to deliver a finely tuned database technology stack. Joyent designs and drives innovation into its public cloud using unique OS-based virtualization called SmartOS, which is optimized to support high-scalability applications for cloud computing.

Cloudant’s move to the Joyent public cloud builds on the company’s April 2012 partnership with Joyent, marking the initial availability of Cloudant’s NoSQL DBaaS on Joyent. Today, the two companies are also launching a new multi-tenant Cloudant cluster running in the Joyent East Coast data center. Dedicated Cloudant clusters will be available in every Joyent data center later this month.

We built the Joyent public cloud to power real-time Web, social and mobile applications, so it makes sense to have a DBaaS partner like Cloudant that’s geared toward operational application data. Giving Cloudant the ability to quickly deploy throughout the global environment of our public cloud service aligns with our focus on scalability and performance. That’s what our customers care about most: low cost, real-time systems that are easy to use.
Jason Hoffman, CTO, Joyent. “
 Jason Hoffman, founder and CTO, Joyent

“Collaborating with Joyent to run Cloudant on Joyent’s SmartOS is just another example of how we efficiently improve service,” said Alan Hoffman, co-founder and chief product officer at Cloudant. “Making sure operational data scales flawlessly with application code is challenging, which is why when we see technology that helps our customers, we start integrating it. Now, with Joyent, we’re able to quickly provision Cloudant accounts across the global network of Joyent data centers.”

Cloudant can now take advantage of the dynamic tracing framework and real-time troubleshooting features of DTrace in the Joyent public cloud, which provides deep insight into global system performance and allows both companies to deliver increased application performance to customers.

“We built the Joyent public cloud to power real-time Web, social and mobile applications, so it makes sense to have a DBaaS partner like Cloudant that’s geared toward operational application data,” said Jason Hoffman, founder and CTO, Joyent. “Giving Cloudant the ability to quickly deploy throughout the global environment of our public cloud service aligns with our focus on scalability and performance. That’s what our customers care about most: low cost, real-time systems that are easy to use.”

About Joyent
Joyent is the high-performance cloud infrastructure company, offering the only cloud service that’s purpose-built to power today’s modern applications. Known for instant scalability, cloud uptime and excellent service and support, Joyent provides both large enterprise and small business customers with the most cost-effective public and hybrid cloud solutions available today. Joyent’s customers are among today’s fastest-growing brands, including Message Bus, ModCloth, TaskRabbit, Voxer and Wanelo. For more information, visit

About Cloudant
Cloudant provides the world’s first globally distributed database-as-a-service (DBaaS) for loading, storing, analyzing, and distributing operational application data for developers of large and/or fast-growing Web and mobile applications. Cloudant’s DBaaS is a managed service that helps developers eliminate the delays, costs, and distractions inherent in working with databases and their administrators, while providing unmatched scalability, availability, and performance. This capability accelerates time-to-market and time-to-innovation because it frees developers from the mechanics of data management so they can focus exclusively on creating great applications. Cloudant is privately held and backed by top-tier investors including Avalon Ventures, In-Q-Tel, Samsung Venture Investment Corporation, and Y Combinator. For more information, visit